useless company!do no use them!

this company doesn't even to deserve a star. they are so rude and unprofessional no business etiquette at all. first i get told my design will be sent the friday, and i get nothing i then called them the monday to ask how far my design is only for them to tell me i made a payment 30 min ago whereas i made a payment 5 days ago after that they tell me my design will be ready in 30 min after waiting more than 2 hours i call again to ask where the design is and then final get the design layout after numerous calls and emails.today i call them to ask where my banner is they tell me its already been delivered yet i haven't received any waybill number or any communication, i then asked for the waybill number and to my surprise they are unable to find it,after driving to the office which is not even there office(a virtual office)to get my refund(this is after i told the guy i will be coming in to the office in cpt to get my refund and he responded yes it ok) when i get there they call print24 after waiting over 10 min on the line they inform me that my item has been delivered to brian in johannesburg and i don't have a cooking clue who he is i therefore request a refund and now i'm fighting with them as no one can tell me how long a refund takes only the account department can do that and they work until 11am!