Worst Service time and time again

Item: Print Experts
Rating: 1

I have seen a lot, but this was the worst! I had to ask and call them for invoices that are wrong and they never fix it. I made payment as they won't print without payment. I kept telling them change the invoice so I can actually make the payment. They printed all my artwork wrong after calling them 3 times explaining to them and checking that everything was in order. I also ordered stickers from them 2 weeks prior and they said that it would be done. On arrival to collect my items, there is no one to help you. You stand around till someone feels like assisting you or notices you. They then ignore you for about 10 minutes again. I then asked if I can assist them to find my printed work. The stickers were not done as promised and invitation cards were printed on half the size. I asked nicely if they could reprint the artwork while I wait and they ignored me. I asked again and again pleading as it had to go out that next day. They said it will be reprinted and ready for collection the MONDAY only. There was no apologies at all! Just horrible attitudes as if I made the mistake. I was so upset and had to pay thousands of Rands to get my artwork printed at 5pm on a Friday from another company. Two weeks passed as I was too upset to go back. I stopped there and the owner Yokai saw me - she ran out screaming she needs to get on a flight. I haven't said anything, kindly asking the gentleman sitting in an open room for my stickers and the refund for my invitations that were wrong. I did email Yokai that I want a refund for the work done wrong! Standing around getting looks from the staff I asked after 15 minutes were my stickers are. 10 more minutes passed and he said I can phone the owner. She screamed at my for upsetting her. I was furious and wrote down my banking details for them and asking for a refund in 24 hours. 1 week later and here we are! No refunds and no prints! I really can't explain how this affected my small company and me personally for being ATTACKED and shouted at, because of someone else’s mistakes! This can't be accepted and urge you to Never use their company ever!

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