Best customer service experience

#BlackFriday. I was shopping online and loaded some items in my cart on Thursday night, hoping to finalize the next morning. I woke up disappointed to find that one of my items has been sold out already. I called Frontier.Co customer service center in George, asking them to help locate the item at any of my nearby stores since I'm located in Limpopo. I spoke to Lynette who was very friendly, kind, helpful and patient with me especially that my call kept cutting off due to loadshedding network delays. She eventually tried to call me back twice, without luck. I called back a while later and she had found the item for me in a store in Pretoria Menlyn; since I had already given her the SKU number before the last call went dead. She immediately transferred my call to the store, where I spoke to Shado, who was also friendly, kind and helpful to me as she even agreed to set the item aside for me until Sunday the 19th, but luckily, my daughter managed to collect it for me on Saturday the 18th. I know they were doing their jobs, but how they handled my calls and queries, how they spoke to me, their patience (especially Lynette) the energy in their voices, their tones, were outstanding and very professional. I would like to thank them, and wish them all the best in everything they do. Kindness goes a long way, even when its received/given over the phone, keep it up ladies😊