Refund

I purchased a hair iron on the 17th of November 2015,picked up the item the next day,after 3 days I decided to try my new hair iron and wasn't happy at all with the quality. On the 6th day I took it back to the store and was told that I needed to send an email through to customer service and follow the process,the 6th day fell on a Friday so my only option was to send an email the following week. After the 7 day policy, I work in retail and as a manager I have a lot of work that needs to be attended too. So I sent the email through on Thursday the 26th November 9 days after my purchase. I received a reply from someone in that department saying that returns are done within 7 days and if the item is damaged I can do an exchange. I rep**** back, telling them exactly why I could not return within 7 days and i still haven't heard anything from them. If I could make use of the item I would glady keep it, but it isn't worth the price, my hair keep breaking everytime I ran it through my hair. Personally if I were to buy a hair for R150 it would be the same to the one I purchased for R2000. Money wasted and unacceptable.