PROMISED REFUND

On 11 September 2015 I was lured into the Princessa Paviliion store by the ever ready salespeople at their door. My wife and I were convinced to purchase products to the value of R10 000 and was told that we can return the products for a full refund should we not be satisfied with the products. When we returned home, we noticed that the samples used in store had a negative reaction to our skin so we decided to return the products the very next day, unopened and untouched. As per the saleslady, we were told to follow the procedure by emailing [Email Removed] which we did. We then received a response from a lady named Sarah who stated that she cannot refund me as the products were on promotion. This was not mentioned to me when purchasing the products. Thereafter, I informed her that I was not satisfied and requested my full refund. She then rep**** that she cannot refund me due to hygiene purposes and offered a further discount. I was not informed of any of these excuses when purchasing the products. Several emails later and have still not received a reply from SARAH! Totally unacceptable and *******. Will proceed with legal action as R10 000 is a lot of money.