company is a *******,

I purchased a product from Princessa in the Pavillion durban,i reacted to their product, I contacted the customer care, the lady there was very rude,wanted letter from the doctor, then after numerous emails they refuse to give refund. This company seems to make money selling bad products and does not adhere to its refund policy,dont know how the Pavillion shopping center can keep a store like this.they are *******s and customer Centre staff are rude. This store needs to be closed down Bad Service.