pM
percia M

1 reviews | Active since Aug 2013

05 Sept 2023, 16:00

The worst service

I purchased a car with primo cars on the 06/04/2023 and two days later I had an issue with the coolant to which I reported and 4 months later I still have the same issue. The car has been to their workshop more than 4 times and they tell me a different diagnosis every time but the issue is never resolved. I was referred the sales manager who is absolutely not helpful, does not respond to email and I always have to follow up. Every time they take the car to check it. they leave me without a car and telling me they don't have car hire services. The sales process was very smooth and effortless like any other sales transaction, but the service afterwards has been pathetic. Thier secondhand cars are so pricey but not in good condition. I regret the purchase and would not recommend primo cars to anyone

0
Replies (3)
Primo Executive Cars
Primo Executive Cars's reply21 Sept 2023, 14:09
Official
Dear Percia Monaledi,

We apologize for the inconvenience caused and trust that all issues raised have been addressed and resolved.  

Regards
Management
pM
percia M's update27 Sept 2023, 09:39
Reviewer Update
All issues has been resolved.
Primo cars came to my workplace to collect the car for repairs. They gave me a courtesy car while they were fixing my car. Rivence timely updated me on the progress of the repairs.
Lester was on point with delivering the courtesy car and my car once it was fixed.
Thank you for the exceptional after sale service @Rivence and the team

Primo Executive Cars
Primo Executive Cars's reply18 Oct 2023, 12:15
Official
Dear Percia

Thank you for your feedback, please do not hesitate to contact us should you require any assistance.

Take Care and Keep well

Regards

Primo Executive Cars