Primo Executive : Non Payment of holding deposit

I have purchased a Vehicle from Primo Executive last year in November. I was told to pay a holding deposit of R2000 to secure the vehicle.

I was also advised that the holding deposit will not go towards the vehicle and will be paid back to me.

After numerous calls to the salesman, his manager, even the director of the dealership, I have not even received any feedback regarding the holding deposit.

This month is now 8 months of numerous messages, calls and emails to the dealership.

if there were a zero rating that`s what I would give to them for their after sales service which does not even deserve a 1 rating as it is really non existent.

Although the value is just R2000 the mere fact that it is not their money to keep frustrates me, and it seems like I am begging for it, but at the end it is my money and not theirs, it seems like they don`t want to pay it back for whatever reason I am not sure.

I would advise anyone looking to buy a car from them to really think twice, as cheap as it may seem the efforts after the sale do not justify the price of the vehicles.

I am utterly disgusted with the service.

Hopefully they do get this review and realize that they should take care of customer for the future of the organisation.

kind regards Nathan