CK
Calyd K

1 reviews | Active since Nov 2018

21 Aug 2024, 10:31

Primo Executive Cars ****

This guys are so polite and nice that you give them every benefit of a doubt only to then realize from so many stories that the biggest ****** in the world are the nicest and well mannered people, bought a car from them, they told me the car only had one owner and full service which isn't true, the sunroof doesn't close properly when driving you can hear the air from outside like you have windows opened, the boot let's dust, within two weeks got an error, told them and agreed with the sales guy(Brad) that'll I'll get it checked, took it to mercedez and was told the pump and other stuff needs to be changed, did urgent pump changes for +14000 and told this to them, to only come back and say I should have brought it to them as I was charged a lot..fine we agreed that they'll do the remaining parts that need to be changed but they have been promising and so politely that you believe they care, two months later same promises and excuses and in less than 3 months the car already requires major service.. in two week of having a car..pumps needs to be changed and v-belts needs to be changed..major service needs to be done..that's additional +50k...this tells me I am dealing with a **** dealership..so many issues at once surely they knew and decided to go ahead and ****, I have been advised that by law(section56) if the car is problematic within 6 months it can be returned..that's more money on lawyers but I am hoping this guys will resolve this issues b4 we go that route.. I feel like they are delaying me to reach the 6 months, won't let that happen

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Replies (6)
Primo Executive Cars
Primo Executive Cars's reply23 Aug 2024, 12:06
Official
Dear Calyd,

Thank you for your feedback, we endeavor to resolve this matter. The complaint has been escalated. 
The respective Sales Executive has been liaising with you directly providing feedback.

Regards
Management


CK
Calyd K's update23 Aug 2024, 14:14
Reviewer Update
The feedback has been the same as i mentioned on there, it's now two months, the car needs major service and it was said it was serviced before me getting it, I requested the proof but I still don't have it, now I have to pay for major service while I also paid for pumps for a car that I just got from you, it was given to me with leaking pumps and damaged v-belts, if I hadn't taken it to get checked then what..I just need stuff fixed before it affects more things..
CK
Calyd K's update01 Oct 2024, 08:34
Reviewer Update
Still waiting for you guys, it's always "we'll call you at 3 o'clock sir but I never get any call..I have lost so much money in fixing what should have been fixed by you..a car that was serviced had to be serviced again, I have already spend +10000 on services alone and I am not even done and all you do is promise to call, since you guys are not willing to fix the car atleast re-imburse me what I have spent so that that money can go towards fixing the other stuff you know about
Primo Executive Cars
Primo Executive Cars's reply03 Oct 2024, 13:49
Official
Dear Calyd Kadikwe,

Thank you for your patience in this matter. Management has dealt with this issue accordingly and provided extensive feedback.

This matter is now closed.

Regards

Management
CK
Calyd K's update03 Oct 2024, 15:22
Reviewer Update
What feedback, please help me understand, which issue was dealt with, you gave me a car that wasn't serviced, the sunroof doesn't close properly, the boot let's in dust(which you never addressed, I have all your mails show me where this was addressed), I asked for service records which I am still waiting for, 1st week of having the car I had to change the pump, when did you address that, the car requested major service in the 1st month, where did you address that or give feedback on all this issues, the only issue you giving feedback on is about the v-belt, air-hose that need to be changed, in a week of getting the car and you are refusing to do that, you are refusing to acknowledge you sold me a **** car that needs a lot of money to fix, all this issues inside a month....so please tell on all this issues which one did you address
CK
Calyd K's update11 Dec 2024, 09:22
Reviewer Update
I wish I could give you guys a negative rating everyday for what you did to me, every month I am replacing something on the car, and costly parts too, you don't even care about safety, how do you give someone a car that basically has no brake pads no disc, you can't even skim the disc, you need to replace it that's how finished it is...in one month your car cost above 30 000, just the Nov month, haven't..so far it seems to get the car all good we need to spend almost the same money we bought the car for...I have had bad experiences but you guys top that list...I am lost for words about how terrible you are