1 reviews | Active since Nov 2018
Primo Executive Cars ****
This guys are so polite and nice that you give them every benefit of a doubt only to then realize from so many stories that the biggest ****** in the world are the nicest and well mannered people, bought a car from them, they told me the car only had one owner and full service which isn't true, the sunroof doesn't close properly when driving you can hear the air from outside like you have windows opened, the boot let's dust, within two weeks got an error, told them and agreed with the sales guy(Brad) that'll I'll get it checked, took it to mercedez and was told the pump and other stuff needs to be changed, did urgent pump changes for +14000 and told this to them, to only come back and say I should have brought it to them as I was charged a lot..fine we agreed that they'll do the remaining parts that need to be changed but they have been promising and so politely that you believe they care, two months later same promises and excuses and in less than 3 months the car already requires major service.. in two week of having a car..pumps needs to be changed and v-belts needs to be changed..major service needs to be done..that's additional +50k...this tells me I am dealing with a **** dealership..so many issues at once surely they knew and decided to go ahead and ****, I have been advised that by law(section56) if the car is problematic within 6 months it can be returned..that's more money on lawyers but I am hoping this guys will resolve this issues b4 we go that route.. I feel like they are delaying me to reach the 6 months, won't let that happen
Thank you for your feedback, we endeavor to resolve this matter. The complaint has been escalated.
The respective Sales Executive has been liaising with you directly providing feedback.
Regards
Management
Thank you for your feedback, we endeavor to resolve this matter. The complaint has been escalated.
The respective Sales Executive has been liaising with you directly providing feedback.
Regards
Management
Thank you for your patience in this matter. Management has dealt with this issue accordingly and provided extensive feedback.
This matter is now closed.
Regards
Management
Thank you for your patience in this matter. Management has dealt with this issue accordingly and provided extensive feedback.
This matter is now closed.
Regards
Management
