LF
L F
1 reviews | Active since Dec 2019
23 Dec 2019, 17:39
***** & Cheats!!!
NEVER buy a car from this “dealership”. They sold me a car so was so badly damaged in accidents, the car was declared unroadworthy. This after being told the vehicle had gone through an AA Test and passed the DEKRA inspection. When I cancelled the deal, they advertised the vehicle for sale on the very same day. The director has failed to refund my deposit and all they do is tell one lie after the next. These people are nothing but ***** and cheats who put people’s lives at risk selling vehicles that should not be on the road. Don’t ever pay their “Holding Deposits”. After guaranteeing to refund it in writing, the refund never materializes.
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Replies (3)
Primo Executive Cars's replyOfficial
23 Dec 2019, 19:26Good day,
This message has totally taken me by surprise. This vehicle was bought at one of our leading bank repo auctions. The vehicle did have repairs done fully at your knowledge. It looked perfect and it did in fact pass an AA DEKRA roadworthy test. A copy can be collected on request. If the AA doesn't pick up a problem I would like to inform you then the odds of us doing so are very slim. We are on sellers and not mechanics or suspension specialists.
Please correct me but as soon as you were informed that the vehicle's back axel has an issue, did we not immediately offer you a cancellation option? What else would you prefer we do? We paid the cancellation costs no questions asked. How does that paint us with the brush you are mentioning above.
Your refund was mistakenly paid to the bank with the settlement of the deal. We offered to call them first thing in the morning. We also asked you if you would like to deal with them in order for you too actually see that this mistake did happen. Once again, what else could we do to make you happy? This R2000 deposit is not lost, it will be refunded either to you or Primo and we will pay it over.
The message you typed above is defamation of character and uncalled for in every way. This is a medium for disgruntled people that have been treated badly. We have not done this to you in any way.
We wish for you that you find a vehicle that is perfect and we wish you many safe kilometres in the future.
This message has totally taken me by surprise. This vehicle was bought at one of our leading bank repo auctions. The vehicle did have repairs done fully at your knowledge. It looked perfect and it did in fact pass an AA DEKRA roadworthy test. A copy can be collected on request. If the AA doesn't pick up a problem I would like to inform you then the odds of us doing so are very slim. We are on sellers and not mechanics or suspension specialists.
Please correct me but as soon as you were informed that the vehicle's back axel has an issue, did we not immediately offer you a cancellation option? What else would you prefer we do? We paid the cancellation costs no questions asked. How does that paint us with the brush you are mentioning above.
Your refund was mistakenly paid to the bank with the settlement of the deal. We offered to call them first thing in the morning. We also asked you if you would like to deal with them in order for you too actually see that this mistake did happen. Once again, what else could we do to make you happy? This R2000 deposit is not lost, it will be refunded either to you or Primo and we will pay it over.
The message you typed above is defamation of character and uncalled for in every way. This is a medium for disgruntled people that have been treated badly. We have not done this to you in any way.
We wish for you that you find a vehicle that is perfect and we wish you many safe kilometres in the future.
Primo Executive Cars's reply23 Dec 2019, 19:26
Official
Good day,
This message has totally taken me by surprise. This vehicle was bought at one of our leading bank repo auctions. The vehicle did have repairs done fully at your knowledge. It looked perfect and it did in fact pass an AA DEKRA roadworthy test. A copy can be collected on request. If the AA doesn't pick up a problem I would like to inform you then the odds of us doing so are very slim. We are on sellers and not mechanics or suspension specialists.
Please correct me but as soon as you were informed that the vehicle's back axel has an issue, did we not immediately offer you a cancellation option? What else would you prefer we do? We paid the cancellation costs no questions asked. How does that paint us with the brush you are mentioning above.
Your refund was mistakenly paid to the bank with the settlement of the deal. We offered to call them first thing in the morning. We also asked you if you would like to deal with them in order for you too actually see that this mistake did happen. Once again, what else could we do to make you happy? This R2000 deposit is not lost, it will be refunded either to you or Primo and we will pay it over.
The message you typed above is defamation of character and uncalled for in every way. This is a medium for disgruntled people that have been treated badly. We have not done this to you in any way.
We wish for you that you find a vehicle that is perfect and we wish you many safe kilometres in the future.
This message has totally taken me by surprise. This vehicle was bought at one of our leading bank repo auctions. The vehicle did have repairs done fully at your knowledge. It looked perfect and it did in fact pass an AA DEKRA roadworthy test. A copy can be collected on request. If the AA doesn't pick up a problem I would like to inform you then the odds of us doing so are very slim. We are on sellers and not mechanics or suspension specialists.
Please correct me but as soon as you were informed that the vehicle's back axel has an issue, did we not immediately offer you a cancellation option? What else would you prefer we do? We paid the cancellation costs no questions asked. How does that paint us with the brush you are mentioning above.
Your refund was mistakenly paid to the bank with the settlement of the deal. We offered to call them first thing in the morning. We also asked you if you would like to deal with them in order for you too actually see that this mistake did happen. Once again, what else could we do to make you happy? This R2000 deposit is not lost, it will be refunded either to you or Primo and we will pay it over.
The message you typed above is defamation of character and uncalled for in every way. This is a medium for disgruntled people that have been treated badly. We have not done this to you in any way.
We wish for you that you find a vehicle that is perfect and we wish you many safe kilometres in the future.
LF
L F's updateReviewer Update
23 Dec 2019, 19:57Your response comprises of lies once more. You never offered to cancel the deal at any stage. You were forced to by the overwhelming evidence we provided. You were always aware that I paid the deposit. Why would you pay it to the bank? You even went so far as to confirm on two occasions that the deposit would be paid back to me - which has still not happened.
The vehicle had parts on it clearly marked with s**** yard markings. The right front brake disk had chunks missing. The left front headlamp had broken clips.
I was informed of MINOR damage to the front right and that a new headlight was required. I was never informed of the damage to all the body panels and the suspension. Neither was I informed that pirate parts were used.
I am more than happy to post all the photos of the damage as well as the damage reports on social media. This will prove your allegations of “defamatory statements” unfounded.
So once again, when will I receive my holding deposit?
The vehicle had parts on it clearly marked with s**** yard markings. The right front brake disk had chunks missing. The left front headlamp had broken clips.
I was informed of MINOR damage to the front right and that a new headlight was required. I was never informed of the damage to all the body panels and the suspension. Neither was I informed that pirate parts were used.
I am more than happy to post all the photos of the damage as well as the damage reports on social media. This will prove your allegations of “defamatory statements” unfounded.
So once again, when will I receive my holding deposit?
LF
L F's update23 Dec 2019, 19:57
Reviewer Update
Your response comprises of lies once more. You never offered to cancel the deal at any stage. You were forced to by the overwhelming evidence we provided. You were always aware that I paid the deposit. Why would you pay it to the bank? You even went so far as to confirm on two occasions that the deposit would be paid back to me - which has still not happened.
The vehicle had parts on it clearly marked with s**** yard markings. The right front brake disk had chunks missing. The left front headlamp had broken clips.
I was informed of MINOR damage to the front right and that a new headlight was required. I was never informed of the damage to all the body panels and the suspension. Neither was I informed that pirate parts were used.
I am more than happy to post all the photos of the damage as well as the damage reports on social media. This will prove your allegations of “defamatory statements” unfounded.
So once again, when will I receive my holding deposit?
The vehicle had parts on it clearly marked with s**** yard markings. The right front brake disk had chunks missing. The left front headlamp had broken clips.
I was informed of MINOR damage to the front right and that a new headlight was required. I was never informed of the damage to all the body panels and the suspension. Neither was I informed that pirate parts were used.
I am more than happy to post all the photos of the damage as well as the damage reports on social media. This will prove your allegations of “defamatory statements” unfounded.
So once again, when will I receive my holding deposit?
Primo Executive Cars's replyOfficial
23 Dec 2019, 21:23I would like to assure you that to this date I have not seen a single picture you are referring to. I have not received a single mail as the manager of the branch and have not seen a single piece of evidence that would force me to cancel this deal. If you have sent us pictures in a mail with this info prior to this public expression of your feelings towards us, please be so kind and provide me with it! I don't doubt that the pictures do exist but we have never received or seen them.
I also assure you that the sales executive approached me and merely expressed that you were not happy as there was an axel problem and evidence of repair, I immediately agreed to reverse the deal at your request. Once again, was this not the easiest and quickest resolution? We do pride ourselves on customer care. We sell well over 100 vehicles a month and have a very low complaints ratio. Not everyone can be resolved but yours was done in an amicable manner.
I will be conducting my own investigation on this vehicle and I assure you that you will receive the full report as a show of good faith. This vehicle was not purchased as an accident vehicle it was purchased as a roadworthy vehicle from a bank.
I also assure you that the sales executive approached me and merely expressed that you were not happy as there was an axel problem and evidence of repair, I immediately agreed to reverse the deal at your request. Once again, was this not the easiest and quickest resolution? We do pride ourselves on customer care. We sell well over 100 vehicles a month and have a very low complaints ratio. Not everyone can be resolved but yours was done in an amicable manner.
I will be conducting my own investigation on this vehicle and I assure you that you will receive the full report as a show of good faith. This vehicle was not purchased as an accident vehicle it was purchased as a roadworthy vehicle from a bank.
Primo Executive Cars's reply23 Dec 2019, 21:23
Official
I would like to assure you that to this date I have not seen a single picture you are referring to. I have not received a single mail as the manager of the branch and have not seen a single piece of evidence that would force me to cancel this deal. If you have sent us pictures in a mail with this info prior to this public expression of your feelings towards us, please be so kind and provide me with it! I don't doubt that the pictures do exist but we have never received or seen them.
I also assure you that the sales executive approached me and merely expressed that you were not happy as there was an axel problem and evidence of repair, I immediately agreed to reverse the deal at your request. Once again, was this not the easiest and quickest resolution? We do pride ourselves on customer care. We sell well over 100 vehicles a month and have a very low complaints ratio. Not everyone can be resolved but yours was done in an amicable manner.
I will be conducting my own investigation on this vehicle and I assure you that you will receive the full report as a show of good faith. This vehicle was not purchased as an accident vehicle it was purchased as a roadworthy vehicle from a bank.
I also assure you that the sales executive approached me and merely expressed that you were not happy as there was an axel problem and evidence of repair, I immediately agreed to reverse the deal at your request. Once again, was this not the easiest and quickest resolution? We do pride ourselves on customer care. We sell well over 100 vehicles a month and have a very low complaints ratio. Not everyone can be resolved but yours was done in an amicable manner.
I will be conducting my own investigation on this vehicle and I assure you that you will receive the full report as a show of good faith. This vehicle was not purchased as an accident vehicle it was purchased as a roadworthy vehicle from a bank.