SG
Samantha G

1 reviews | Active since Oct 2018

30 Oct 2018, 08:38

From super awesome to super ****

I purchased a vehicle from Primo and initially I was really impressed with the service. 2 days after taking delivery of my "new" car all sorts of things started going wrong. The repairs to the vehicle are in the region of 40k. After being fobbed off by the service manager because I am a woman, it took my husband going in and quoting the consumer protection act for them to actually address the issues with the vehicle. The attitude was that they were dealing with a woman initially so it was easy to rail-road the "weaker" ***. I have spent money figuring out the problem that they have since rectified however its taken them two months to get my licence which I have now had to get myself and they have also yet to reimburse me for additional insurance I had to take out on a courtesy vehicle two weeks back. Constant ducking and diving and now we still wait for someone to give us feedback. What started out as a very pleasant experience has turned out being an absolute nightmare. I doubt I would recommend them.

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