Don't be fooled by excellent service before sales - Empty promises and lies after sales

This is the first time I am writing a bad review and I am saddened by it.

I saw a car online I always wanted and it so happened to be at your dealership which was convenient for me as it was in the same area to where I lived. At that moment I went to test drive the car and was to my liking. The service was great by getting me approved in 5 minutes to also assisting with a better insurance. The car was ready for me the next day.

However, the electronic seat was broken and was promised that it will be repaired.

Once the car was sold its been a mission to get the seat fixed, excuses that they are either waiting on the guy who fixes seats or just totally being ignored by the sales rep who sold me the car. The car was also advertised that it has its full service history, when I required it I was told that it was locked in the safe and the lady with the keys has left. The story then changed that they still need to get it from the Bank the car was bought from. This is already indications of lies.

Seems like this was all tactics to get the car sold. It’s no way to treat customers who keep you in business by purchasing your cars with empty promises and lies. Where is the proud? Looking at other bad reviews looks like people are complaining mostly about the same thing, empty promises and lies and bad after service - wish I went through this before buying the car.

Car was bought beginning of October last year, followed up with no success till November. Due to anxiety I don't like bothering people even though it’s not my fault, I left it to them to get back to me. It’s now end of March 2021 with no feedback, and when I followed up again recently, I am still being ignored. It’s a very uncomfortable position and I should not be going through such service.

I hope by posting this here I would get the assistance I need, all I am asking is for two things, to get the seat fixed as promised and to receive the service history as advertised. If this can’t be done, be bluntly honest with me and perhaps refund a certain percentage.

Till now I will keep the bad review, once I get assistance and this has been resolved I will change by review to a more lenient one. This is really depressing