1 reviews | Active since May 2016
BE 100% OF WHAT YOU PURCHASING
When dealing or purchasing a vehicle from this dealership I strongly suggest that you record the conversations as you might need proof of such once there is an issue later. In my opinion misinformation is given. The owner of the dealership, Harry, is not polite and I was really disappointed that I was spoken to in the way I was. Once the deal is done he is totally disinterested in you even though the vehicle bought was not what was expected and had undisclosed faults. In my opinion anyone purchasing a vehicle from this dealership needs to personally take the vehicle for an AA test and to make sure that the vehicle has not been in an accident before purchasing. I have never had such a bad experience and been treated so terribly.
Good day Mrs Osher. It is very difficult to keep everybody happy in a sales driven industry, however we do endeavour to do so. We buy from reputable sellers, we try to get as much history as is possible without imposing on one's popi rights and we most definitely pull Hpi report from transunion which lists any accidents that may have occurred on the vehicle.
When there are two opinions about a subject there will always be a discussion to try and resolve the dispute. The issue at hand is that you are adamant that the vehicle you purchased was involved in an accident. You have had it checked by someone whom you know and they have pointed out spray work. I agree with the findings, but was not allowed to express this over our telephonic conversation. It was difficult speaking to you and when this was expressed, you became defensive and even more angry. You continued by making me out to be a ***ist. The sentiments were shared by all involved, namely your sales exec and my receptionist. Now the reason I agree is because the deal was done and your husband enquired if our re-finisher can respray the front end of the vehicle for stone chips. This was done and paid for by him. When 2 fenders, a bonnet and bumper are cosmetically re-sprayed on a metallic colour. The doors have to be blended in so that there is no visible colour difference. In saying this up to 6 panels must be worked on. This was done under your husband's instruction thus he was fully aware of this repair.
A disagreement can always be resolved but not in the manner you approach the problem.All parties must have the opportunity to voice there opinion. We at Primo feel that this vehicle has never been in an accident. We also questioned the re-seller, a MR Gavin Blumenthol, which I am told is an acquaintance of yours. The vehicle is still under OEM warranty justifying our findings even further.
We are more than happy to have the vehicle inspected for accidents by a MAZDA approved repairer of our choice and if the findings are in your favour then we are more than willing to look at an amicable resolution less utilisation. If in our our favour then an apology will suffice.
Good day Mrs Osher. It is very difficult to keep everybody happy in a sales driven industry, however we do endeavour to do so. We buy from reputable sellers, we try to get as much history as is possible without imposing on one's popi rights and we most definitely pull Hpi report from transunion which lists any accidents that may have occurred on the vehicle.
When there are two opinions about a subject there will always be a discussion to try and resolve the dispute. The issue at hand is that you are adamant that the vehicle you purchased was involved in an accident. You have had it checked by someone whom you know and they have pointed out spray work. I agree with the findings, but was not allowed to express this over our telephonic conversation. It was difficult speaking to you and when this was expressed, you became defensive and even more angry. You continued by making me out to be a ***ist. The sentiments were shared by all involved, namely your sales exec and my receptionist. Now the reason I agree is because the deal was done and your husband enquired if our re-finisher can respray the front end of the vehicle for stone chips. This was done and paid for by him. When 2 fenders, a bonnet and bumper are cosmetically re-sprayed on a metallic colour. The doors have to be blended in so that there is no visible colour difference. In saying this up to 6 panels must be worked on. This was done under your husband's instruction thus he was fully aware of this repair.
A disagreement can always be resolved but not in the manner you approach the problem.All parties must have the opportunity to voice there opinion. We at Primo feel that this vehicle has never been in an accident. We also questioned the re-seller, a MR Gavin Blumenthol, which I am told is an acquaintance of yours. The vehicle is still under OEM warranty justifying our findings even further.
We are more than happy to have the vehicle inspected for accidents by a MAZDA approved repairer of our choice and if the findings are in your favour then we are more than willing to look at an amicable resolution less utilisation. If in our our favour then an apology will suffice.
Good day Mrs Osher,
I would like to point out that dealing with this is in writing is the better option as we both feel that we can not address each other telephonically. The reason Gavin was mentioned is because I questioned him about the roots of the vehicle and informed him of the customer I sold it to. He suggested I mention him so that you might understand the the vehicle came from a reliable source. The facts are as follows. This vehicle was wrapped and branded prior to your ownership. This was conveyed to you and your husband. The wrapping was removed for re-sale. This was not done by us but by the bank or previous owner.
Your husband asked us to have the vehicle cosmetically resprayed on various panels. Namely the front bumper, back bumper and one fender. I was told it was for stone chips. This was paid for by him. I once again did not do this repair. It was sent out for it to be done. When a metallic colour is worked on, there is almost always the need for blending onto the adjacent panels. This is normal practise, please have this verified for your satisfaction.
It is understandable that the back bumper is adjacent to both back fenders as well as the tailgate. It is also understandable that doors are adjacent to fenders and so is the bonnet. Now I was not present and we do allow a refinisher to do the colour matching at his prerogative. If the left back fender is blended and the front left door is also blended and there is a colour difference on the one door remaining, then this is also done.
This whole explanation is mentioned so that I can try and explain that we know that there is cosmetic respraying done on this vehicle. So do you. We are of the opinion that there was no accident though. That is the issue at hand because you are of the opinion that it was involved in an accident.
I am happy to receive a verdict from a Mazda inspection provided you tell them the facts of respray work done and provided I can go through and check it with them, so that they can show me their findings. Once this is done we are also comfortable to deal with the findings accordingly.
Good day Mrs Osher,
I would like to point out that dealing with this is in writing is the better option as we both feel that we can not address each other telephonically. The reason Gavin was mentioned is because I questioned him about the roots of the vehicle and informed him of the customer I sold it to. He suggested I mention him so that you might understand the the vehicle came from a reliable source. The facts are as follows. This vehicle was wrapped and branded prior to your ownership. This was conveyed to you and your husband. The wrapping was removed for re-sale. This was not done by us but by the bank or previous owner.
Your husband asked us to have the vehicle cosmetically resprayed on various panels. Namely the front bumper, back bumper and one fender. I was told it was for stone chips. This was paid for by him. I once again did not do this repair. It was sent out for it to be done. When a metallic colour is worked on, there is almost always the need for blending onto the adjacent panels. This is normal practise, please have this verified for your satisfaction.
It is understandable that the back bumper is adjacent to both back fenders as well as the tailgate. It is also understandable that doors are adjacent to fenders and so is the bonnet. Now I was not present and we do allow a refinisher to do the colour matching at his prerogative. If the left back fender is blended and the front left door is also blended and there is a colour difference on the one door remaining, then this is also done.
This whole explanation is mentioned so that I can try and explain that we know that there is cosmetic respraying done on this vehicle. So do you. We are of the opinion that there was no accident though. That is the issue at hand because you are of the opinion that it was involved in an accident.
I am happy to receive a verdict from a Mazda inspection provided you tell them the facts of respray work done and provided I can go through and check it with them, so that they can show me their findings. Once this is done we are also comfortable to deal with the findings accordingly.