Bad Service

Good Day Harry

I have sought some legal advice regarding the replacement of my globe and still await feedback from you. I have been requested to keep an email record of the discussion between your offices. I have all the call records on my cell phone.

We purchased the car cash at your dealership on the 24th of Feb 2018 from Brad. We noticed the Sunday that the car was not buffed both sides and an error regarding a globes that needed to be replaced. We were requested to bring the car back ( at our own cost and inconvenience again to get his this sorted and replaced which we did) As I drove the car out I noticed that the error was still there regarding the replacement of the globe, turned around and came back to your dealership. I was told by your mechanic and Brad that a globe will be sent when my disc and licence plates will be delivered. Day 19, I had made arrangements at work to drive for my licence disc , registrations papers and for the globe and Brad said to me it is no ready he will get your driver to deliver the items at my work (this would have been the second time at my cost be prepared to drive to your offices. Day 20 Your driver had come to my offices to drop of my licence disc, plates and registration papers, I asked to him where the globes where? He had no idea what I was talking about. I called your “in house mechanic as Brad was not answering and he said that Brad was aware that your driver is not allowed to bring the globes I must be at your offices on Monday at 8am? Firstly I do not work for Primo Executive and can’t come and go as I please? And the inconvenience and fuel again? Traffic is a nightmare from where we live as well. I then received a call from someone (MO) from your offices, explained the situation to him and he promised to call back on Monday. I called him the next week, and was told the mechanic is in Germany and I must call him for feedback. I called him for feedback and was told the mechanic was going to call me. I am still waiting for him to call. I left about 7 messages for you and have had no response.

There is 2 options available. I could bring the car back and Primo Executives to cover the cost for my fuel. I take the car for someone else to replace the and Primo Executives to refund me?

I await a response from you urgently.

Kind Regards Vanessa