1 reviews | Active since Mar 2015
BAD BAD SERVICE
Hi my name is Lethu Maseko and I recently bought a 2009 320i BMW from primo executive cars Edenvale and my sales person was Mo Cassim, at 1st when he wanted business he was prompt, and delivered great services now that I have serious issues woth the car he will just promise to revert back to me but no luck. From the very 1st day I bought that car it was smoking and I did let him now after the smoking part the car gives me issues when I start everyday and I did let him now about it but guess what no feedback till this day and I was promised a spare care when he wanted sales but now that he got the sale naive never received they key!!!! I've never received such bad service and incompetence ever just to round it off I was sold a s**** car which is giving me PROBLEMS after PROBLEMS after PROBLEMS yet it's not even 2 MONTHS I've been liniant but I guess advantage has been taking
Good day Lethu,
This complaint has totally surprised me?????? I personally attended to each and every issue you presented to me. I personally drove with your husband to replace the original battery that the vehicle was built with, for a new one. The mere fact that the vehicle still had its original battery and such low milage for the year, speaks for how clean your vehicle is.
I personally attended to a leak on the power steering reservoir. A pipe was replaced and that sorted this out as well.
I explained to you that this vehicle is not showing any smoke as you are mentioning. The vehicle was re-inspected on the morning after you left the vehicle here. No smoke was observed.
What do you mean by problems? Please ellaborate?
The spare key was never a pre-delivery issue. We explained that we only had one key for the vehicle. You signed the documentation pertaining to this and accepted the facts.
It is not fair of you to list such a complaint over a key issue that was agreed upon. We are more than willing to point you in the right direction for a cheaper derivative key.
No advantage has been taken. This statement is unfounded. I am so sorry that you feel this way but also feel comfortable that I have addressed every single concern to its correction and end.
Kind Regards,
Primo Management
Good day Lethu,
This complaint has totally surprised me?????? I personally attended to each and every issue you presented to me. I personally drove with your husband to replace the original battery that the vehicle was built with, for a new one. The mere fact that the vehicle still had its original battery and such low milage for the year, speaks for how clean your vehicle is.
I personally attended to a leak on the power steering reservoir. A pipe was replaced and that sorted this out as well.
I explained to you that this vehicle is not showing any smoke as you are mentioning. The vehicle was re-inspected on the morning after you left the vehicle here. No smoke was observed.
What do you mean by problems? Please ellaborate?
The spare key was never a pre-delivery issue. We explained that we only had one key for the vehicle. You signed the documentation pertaining to this and accepted the facts.
It is not fair of you to list such a complaint over a key issue that was agreed upon. We are more than willing to point you in the right direction for a cheaper derivative key.
No advantage has been taken. This statement is unfounded. I am so sorry that you feel this way but also feel comfortable that I have addressed every single concern to its correction and end.
Kind Regards,
Primo Management