1 reviews | Active since May 2023
A luxury PICANTO for a Porsche Macan - Disappointed Porsche Driver
I purchased a Porsche Macan from Primo Exec in Edenvale, The sales Man Marc was awesome, The facilitator Lebau was amazing in facilitating finance almost in the hour , Their service was amazing until i took delivery of the car , Just about two weeks of delivery , my car started smoking abnormally so , I was treated like royalty, got a similar range of vehicle as a courtesy car and though it took about 4 months and three courtesy cars in the interim , i was patient because i was told the parts had to be sent from Germany bla bla. Eventually ion the 23nd September I got my Macan back and was told to drive the car about 1000km and it should have calibrated .There was a funny sound when i either started the ignition or stopped the car ( which was embarrassing ) and a different dashboard error indicating that the car needed additional service. I was so disappointed that they did not get it right either because they used an inexperienced resource to fix my car or they did nothing . I spoke to Marc and Lebau and additional person ( Deuran) was involved and i took the car for a check eventually on the 28th October 23 after following up and was told it would take an hour ,( Not sure what they did ) , The car was given back and i was told there was an oil change which would clear the dashboard error and sound. On the 31st i reported again that the error is still on and the sounds still there. I was patient , I was told not to worry , The sound persisted , They eventually picked up the car on the 14th Nov , gave me a courtesy car and the porsche was fixed the next day because they fixed the bull joint , On the same day , i tested the car with the technician and the sound was worse,on the 18th it came back diving well. a week later it started making sounds, dashboard not cleared, more errors came up . I lodged another complaint on the 30th November , i was promised that the owner Harry would call and sort this out , I have not heard from him, I have called Marc, Lebau and Deuran over December , Jan , feb , March , April and we are at May 2024 and i am driving a Picanto Porsche , It is a joke, I am so sick to my stomach paying so much for a car a whole year yet have not enjoyed one moment, i feel i was patient enough and was taken advantage off, It is unfair practice and i will escalate the kind of service people receive from dealerships who are just concerned about bottom line and profit , These luxury cars should be inspected and serviced thoroughly. I would like them to come and relook at this car and fix whatever needs to fixed and i require a similar car in that price range as a courtesy car . It is really disturbing that such practices are allowed to continue .
