1 reviews | Active since Feb 2026
Payments are nice, and support has to do something with it too
Payments are nice, and support has to do something with it too. Sorry If I took the time of support by asking things that are actually on the guides😂 But they didn't say that they just helped me with a deposit question when I asked. Later I found out there's plenty of information in the FAQ too. There are basically two options to invest like to your wallet or directly to your account adn the first is better because this way you can control your money. In the wallet it's protected so not subject to being a part of the used margin, and to transfer that to another account or copytrading you don't pay fees so better to use the wallet lol. A lot of different ntework fees btw, they have maximum comfort and allow you to invest using many different coins.
Thank you for sharing your experience! We are always glad to hear positive feedback from our beloved traders.
It is fantastic to know that your deposit process went off without a hitch and that our support team was there to help you right away! We totally get that payments need to be handled smoothly, which is why we work hard to make that happen. It is also awesome that you took the time to check out the wallet functionality. As you pointed out, using the wallet gives you extra flexibility and control over your funds, especially when it comes to managing margin or transferring between accounts!
And do not worry at all about reaching out to support. That is what our team is here for! So, if you ever have any questions, please feel free to get in touch!
Kind regards,
The PrimeXBT Team
Thank you for sharing your experience! We are always glad to hear positive feedback from our beloved traders.
It is fantastic to know that your deposit process went off without a hitch and that our support team was there to help you right away! We totally get that payments need to be handled smoothly, which is why we work hard to make that happen. It is also awesome that you took the time to check out the wallet functionality. As you pointed out, using the wallet gives you extra flexibility and control over your funds, especially when it comes to managing margin or transferring between accounts!
And do not worry at all about reaching out to support. That is what our team is here for! So, if you ever have any questions, please feel free to get in touch!
Kind regards,
The PrimeXBT Team