MM
Mpho M
1 reviews | Active since Oct 2023
31 Dec 2025, 08:47
My Primexbt account is hacked
My Primexbt account is hacked and I sent you several emails but still not respond. My funds are at risk but I’m not getting any response. I thought prime it’s a safe platform for our funds but no.
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Replies (2)MM
Mpho M's updateReviewer Update
02 Jan 2026, 09:53Primexbt you can do better. You left me in a dark without any explanation my funds are at risk and you’re not saying anything for three days now. I’m so hurt by you guys. PRIMEXBT YOU CAN DO BETTER. You’re hurting your customers.
MM
Mpho M's update02 Jan 2026, 09:53
Reviewer Update
Primexbt you can do better. You left me in a dark without any explanation my funds are at risk and you’re not saying anything for three days now. I’m so hurt by you guys. PRIMEXBT YOU CAN DO BETTER. You’re hurting your customers.
PrimeXBT's replyOfficial
08 Jan 2026, 11:46Hello Mpho M,
Thank you for reaching out and for sharing your concern.
We understand how stressful this situation must have been, and we’d like to clarify and reassure you.
After a thorough investigation by our security team, we can confirm that this was indeed an unauthorized access attempt. Thanks to PrimeXBT’s security systems and internal procedures, the attempt was successfully identified and contained, and all funds were fully secured and returned to your account.
We apologize for any delay in communication during the investigation. In cases involving potential security breaches, our priority is to act quickly and carefully to protect client funds, which can sometimes take precedence over immediate responses.
PrimeXBT takes account security very seriously and employs multiple layers of protection to safeguard client assets. We’re glad this case was resolved positively and that no financial loss occurred.
If you have any remaining questions or need further assistance, please don’t hesitate to contact our support team again, for we’re here to help.
Kind regards,
The PrimeXBT Team
Thank you for reaching out and for sharing your concern.
We understand how stressful this situation must have been, and we’d like to clarify and reassure you.
After a thorough investigation by our security team, we can confirm that this was indeed an unauthorized access attempt. Thanks to PrimeXBT’s security systems and internal procedures, the attempt was successfully identified and contained, and all funds were fully secured and returned to your account.
We apologize for any delay in communication during the investigation. In cases involving potential security breaches, our priority is to act quickly and carefully to protect client funds, which can sometimes take precedence over immediate responses.
PrimeXBT takes account security very seriously and employs multiple layers of protection to safeguard client assets. We’re glad this case was resolved positively and that no financial loss occurred.
If you have any remaining questions or need further assistance, please don’t hesitate to contact our support team again, for we’re here to help.
Kind regards,
The PrimeXBT Team
PrimeXBT's reply08 Jan 2026, 11:46
Official
Hello Mpho M,
Thank you for reaching out and for sharing your concern.
We understand how stressful this situation must have been, and we’d like to clarify and reassure you.
After a thorough investigation by our security team, we can confirm that this was indeed an unauthorized access attempt. Thanks to PrimeXBT’s security systems and internal procedures, the attempt was successfully identified and contained, and all funds were fully secured and returned to your account.
We apologize for any delay in communication during the investigation. In cases involving potential security breaches, our priority is to act quickly and carefully to protect client funds, which can sometimes take precedence over immediate responses.
PrimeXBT takes account security very seriously and employs multiple layers of protection to safeguard client assets. We’re glad this case was resolved positively and that no financial loss occurred.
If you have any remaining questions or need further assistance, please don’t hesitate to contact our support team again, for we’re here to help.
Kind regards,
The PrimeXBT Team
Thank you for reaching out and for sharing your concern.
We understand how stressful this situation must have been, and we’d like to clarify and reassure you.
After a thorough investigation by our security team, we can confirm that this was indeed an unauthorized access attempt. Thanks to PrimeXBT’s security systems and internal procedures, the attempt was successfully identified and contained, and all funds were fully secured and returned to your account.
We apologize for any delay in communication during the investigation. In cases involving potential security breaches, our priority is to act quickly and carefully to protect client funds, which can sometimes take precedence over immediate responses.
PrimeXBT takes account security very seriously and employs multiple layers of protection to safeguard client assets. We’re glad this case was resolved positively and that no financial loss occurred.
If you have any remaining questions or need further assistance, please don’t hesitate to contact our support team again, for we’re here to help.
Kind regards,
The PrimeXBT Team