Primedia
Unclaimed Business
|2.7|25 Reviews (last 12 months)|This business does not respond to reviews
Primedia
Unclaimed Business
|2.7
25 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Primedia receives sharply divided feedback. Listeners of 702 and 947 repeatedly report unpaid competition prize money, unanswered switchboard calls and emails, and little follow up from the promotions team. The Primedia Plus streaming site draws criticism for audio dropouts on Android, hidden buttons behind adverts and no feedback channel. Positive reviews centre on insurance sales and call centre consultants, praised by name for friendly, knowledgeable help, affordable premiums, quick answering and fast roadside assistance, while claims handling remains a common complaint.
Performance(last 12 months):
Trustindex Rating
3.6NPS Score
-25Unlikely
TrustIndex
3.6
NPS Score
-25
Recommended: Unlikely
Review Distribution
2.7|25 Reviews
Oct '25 - Sep '26
Recent reviews (25)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceC
Comfort
1 reviews | Active since Oct 2022
16 Sept 2026, 19:16
Extremely disappointing experience with this insurer
I have been paying for comprehensive insurance with retail value cover for my vehicle. After my vehicle was ****** and subsequently recovered stripped and damaged, I was offered approximately R80,000, less the applicable excess. This is particularly concerning because I still owe approximately plus 100k on the vehicle finance. I have asked the insurer to explain how they arrived at the proposed settlement and to review it against the actual policy cover I purchased. I was also given an explanation that the settlement would be reduced because of an “access fee.” I have therefore requested that they provide the specific policy clause authorising this fee and a full calculation of the settlement. Another major concern is that I recently discovered that my insurance profile was cancelled/deactivated while my claim was still being investigated, leaving me without access to my online policy information and documents. From my perspective, this is extremely concerning, especially when those documents are important for understanding and challenging a claim settlement. Fortunately, I had previously downloaded copies of my policy documents, so I still have my own records. I am also continuing to carry the financial obligation to the bank for a vehicle I no longer have or can use while this matter remains unresolved. I also want potential customers to be aware of something I was personally know regarding the company's reviews. I was told that I must leave a five-star review in exchange for a 10% discount on their next premium, I would therefore advise people not to rely solely on the company's online star rating when deciding whether to use them. Overall, I am extremely disappointed with the handling of my claim, the lack of transparency around the valuation and proposed settlement, the unexplained “access fee,” and the loss of access to my online profile during an unresolved claim. My advice to anyone who currently has a pending claim with this insurer: download and save every policy document, schedule and piece of correspondence while you still have access to your profile. Based on my experience, I would not recommend this insurer to anyone.
Helpful (0)
|Replies (0)C
Comfort
1 reviews | Active since Oct 2022
16 Sept 2026, 19:16
Extremely disappointing experience with this insurer
I have been paying for comprehensive insurance with retail value cover for my vehicle. After my vehicle was ****** and subsequently recovered stripped and damaged, I was offered approximately R80,000, less the applicable excess. This is particularly concerning because I still owe approximately plus 100k on the vehicle finance. I have asked the insurer to explain how they arrived at the proposed settlement and to review it against the actual policy cover I purchased. I was also given an explanation that the settlement would be reduced because of an “access fee.” I have therefore requested that they provide the specific policy clause authorising this fee and a full calculation of the settlement. Another major concern is that I recently discovered that my insurance profile was cancelled/deactivated while my claim was still being investigated, leaving me without access to my online policy information and documents. From my perspective, this is extremely concerning, especially when those documents are important for understanding and challenging a claim settlement. Fortunately, I had previously downloaded copies of my policy documents, so I still have my own records. I am also continuing to carry the financial obligation to the bank for a vehicle I no longer have or can use while this matter remains unresolved. I also want potential customers to be aware of something I was personally know regarding the company's reviews. I was told that I must leave a five-star review in exchange for a 10% discount on their next premium, I would therefore advise people not to rely solely on the company's online star rating when deciding whether to use them. Overall, I am extremely disappointed with the handling of my claim, the lack of transparency around the valuation and proposed settlement, the unexplained “access fee,” and the loss of access to my online profile during an unresolved claim. My advice to anyone who currently has a pending claim with this insurer: download and save every policy document, schedule and piece of correspondence while you still have access to your profile. Based on my experience, I would not recommend this insurer to anyone.
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Replies (0)C
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Moleboheng
1 reviews | Active since May 2023
11 Aug 2026, 18:47
Mohapi
I very happy with the experience I like that they don't take long to answer, even with the roadside I didn't wait long 😊 I recommend 👌
Helpful (0)
|Replies (0)M
Moleboheng
1 reviews | Active since May 2023
11 Aug 2026, 18:47
Mohapi
I very happy with the experience I like that they don't take long to answer, even with the roadside I didn't wait long 😊 I recommend 👌
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Replies (0)C
TN
Tshepiso N
1 reviews | Active since Jul 2026
24 Jul 2026, 15:28
Poor service
I am writing to express my growing concern regarding the ongoing delays in the repair of my vehicle under Claim Number CL***. As of today, I have been waiting for two weeks for the repairs to proceed, despite the claim having already been approved. Unfortunately, there has been no meaningful progress, and the continued delays have caused significant inconvenience.
Helpful (0)
|Replies (0)TN
Tshepiso N
1 reviews | Active since Jul 2026
24 Jul 2026, 15:28
Poor service
I am writing to express my growing concern regarding the ongoing delays in the repair of my vehicle under Claim Number CL***. As of today, I have been waiting for two weeks for the repairs to proceed, despite the claim having already been approved. Unfortunately, there has been no meaningful progress, and the continued delays have caused significant inconvenience.
0
Replies (0)D
SR
Simone R
1 reviews | Active since Feb 2024
18 Jul 2026, 16:46
Outsurance-Radio702 'whats the question' competition ****
I won the OutSurance 'What's the question' competition on Radio 702 and was told that someone would send an email. It's been 2 weeks, and no one seems to be responding to my emails and messages that I sent them. Really disappointing.
Helpful (0)
|Replies (0)SR
Simone R
1 reviews | Active since Feb 2024
18 Jul 2026, 16:46
Outsurance-Radio702 'whats the question' competition ****
I won the OutSurance 'What's the question' competition on Radio 702 and was told that someone would send an email. It's been 2 weeks, and no one seems to be responding to my emails and messages that I sent them. Really disappointing.
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Replies (0)