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Tsholofelo M

1 reviews | Active since Jul 2015

06 Jan 2023, 13:49

Flabbergasting Customer Service

Received such horrible service from this place on Wednesday evening. We had 3 different people come to our table. The first one was just there to drop of the menus and not to answer any sort of questions we might have. The 2nd one was apparently a "runner" and not a waiter, the 3rd one was the actual waiter for us. The first 2 knew nothing about the specials and the last one even asked us about a tip. I'm not sure how to describe the whole experience there, but it was flabbergasting. The food also wasn't anything to be joyful about, didn't understand the potatoe chips, my Cafe Latte was not communicating. You'll get proper service from The Hang Awt in Tembisa, I've never went there and there's apparently a "staff shortage" and their food is always on point. I hope you take your staff members for a customer service training course of some sort because the service was appalling from the Security guard at the gate, I'm not sure who he thinks he is but they're really not doing us a favor

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Replies (2)
Prime View Adventure & Leisure
Prime View Adventure & Leisure's reply06 Jan 2023, 14:32
Official
Hello Tsholofelo,
We acknowledge your review Please note we are working on the issues you mentioned and will endeavor to do better.
Prime View Adventure & Leisure
Prime View Adventure & Leisure's reply01 Feb 2023, 18:57
Official
Thank you for your feedback and constructive criticism and will take your points under advi*****t.