Worst experience at Prime Time Canal Walk

I am honestly so disgusted in the service at this store that I'd NEVER recommend ANYONE to buy a watch at this store. I bought my fiancè a watch and the crown broke after 5 months. I took the watch back about a month and a half later but NO ONE informed me that I would have to pay a total of R399 as the crown fell out of the warranty service. I went on the 23rd of February to the store and received my watch on the 17 April. I went thrice to the store inbetween this time & STILL, no one mentioned a fee. I was there on 14th April and I was told that i wouldn't have to pay anything as it was under warranty. Today my mom fetched the watch for me as I was upgrading my phone and she came to extremely upset (my mom is the most chilled out person so she doesn't get upset easily). I asked her what was wrong and she informed me how the MANAGER argued with her and told her that "He is very sure that his 2 assistants informed her of the fee". TOTAL BS! I was present on ALL occasions where not ONCE was a fee mentioned. The fee is nothing but it's the damn ETIQUETTE. It's misleading! This is not the first time that this has happened. The first time my mom took her Michelle Herblin watch to Prime Time, the manager phoned her and told her about a fee, she told him that she would return the watch as no one informed her about a fee. This time we actually thought that we were clever and asked 3 times about a fee and was informed that there was no fee, how stupid were we ha! The manager refused to give the watch until we paid. ******* in broad daylight! This store will NEVER see my face again. I will tell everyone i know never to buy anything again as the staff clearly doesn't know what they are doing. Never knew this is how certain companies do business, lie to you and then make you pay by changing their story. Utter BS!