Prime Time Table Bay Mall

If you ever wanted bad service.... omw!! We took my son's watch in for a strap replacement on the 28/8/2019..... it's the 15/02/2020... and we still dont have it back. The watch is a metallic black... they sent it back scratched with a dark grey strap. And asked if we were satisfied!!! Can you believe it. No area manager called. Just the sales people dealt with us. Went back yesterday and still NO answer as to when we will get it back or what they going to do about the damage caused to the face of the watch. It's been 7 months.... can anyone assist?