KM
Katlego M
1 reviews | Active since Feb 2020
27 Feb 2024, 11:12
Your Call Center agents Zinhle and Kelebogile have terrible attitude, I reported that to your management and nothing was done to reprimand them
Your Call Center agents Zinhle and Kelebogile have terrible attitude, I reported that to your management and nothing was done to reprimand them. I give up
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
27 Feb 2024, 13:08Dear Katlego
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply27 Feb 2024, 13:08
Official
Dear Katlego
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
06 Mar 2024, 09:07Hello Mr. Matsimela.
We appreciate the time you have taken to bring your concern to our attention as client service is extremely important to us. We regret to learn that your expectations surrounding our client service and communication were not met.
Our foremost objective is to provide world class client service and treat our clients fairly. Our Market Conduct Team will be reviewing the matter and will provide you with more feedback.
We are pleased to confirm that we have various platforms where you can easily contact us for quick results. From traditional channels like our Client Services telephone line to our website and our mobile App - we are eager to assist you with any queries you may have.
Assuring you of our best-continued endeavors on your behalf.
Kind Regards,
The PMD Team
Prime South Africa's reply06 Mar 2024, 09:07
Official
Hello Mr. Matsimela.
We appreciate the time you have taken to bring your concern to our attention as client service is extremely important to us. We regret to learn that your expectations surrounding our client service and communication were not met.
Our foremost objective is to provide world class client service and treat our clients fairly. Our Market Conduct Team will be reviewing the matter and will provide you with more feedback.
We are pleased to confirm that we have various platforms where you can easily contact us for quick results. From traditional channels like our Client Services telephone line to our website and our mobile App - we are eager to assist you with any queries you may have.
Assuring you of our best-continued endeavors on your behalf.
Kind Regards,
The PMD Team