KM
Kamogelo M
1 reviews | Active since Oct 2024
05 Feb 2026, 16:51
Xolile in client services answers calls and pretends she will call you back under the guise that the calls are not recording & does not call back
Xolile in client services answers calls and pretends she will call you back under the guise that the calls are not recording & does not call back. Very unprofessional behavior
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
06 Feb 2026, 07:37Hello Kamogelo , we’re sorry to hear about your experience and thank you for giving us the opportunity to make it right.
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply06 Feb 2026, 07:37
Official
Hello Kamogelo , we’re sorry to hear about your experience and thank you for giving us the opportunity to make it right.
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
10 Feb 2026, 09:49Hello Kamogelo,
Thank you for your post. We value all input as it helps us improve and better serve our clients.
At Prime, we take client service and professional conduct seriously, and we always aim for our clients to feel heard and supported after every interaction.
After reviewing our call logs, we agree that the callback wasn’t handled as clearly as it should have been. However, we are pleased to note that you were assisted a few minutes later on the same day. We’re sorry for the frustration this caused and have addressed the importance of setting clear expectations during calls to avoid similar concerns in the future.
At Prime, we’re committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we’re here to help - on your terms.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for your post. We value all input as it helps us improve and better serve our clients.
At Prime, we take client service and professional conduct seriously, and we always aim for our clients to feel heard and supported after every interaction.
After reviewing our call logs, we agree that the callback wasn’t handled as clearly as it should have been. However, we are pleased to note that you were assisted a few minutes later on the same day. We’re sorry for the frustration this caused and have addressed the importance of setting clear expectations during calls to avoid similar concerns in the future.
At Prime, we’re committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we’re here to help - on your terms.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply10 Feb 2026, 09:49
Official
Hello Kamogelo,
Thank you for your post. We value all input as it helps us improve and better serve our clients.
At Prime, we take client service and professional conduct seriously, and we always aim for our clients to feel heard and supported after every interaction.
After reviewing our call logs, we agree that the callback wasn’t handled as clearly as it should have been. However, we are pleased to note that you were assisted a few minutes later on the same day. We’re sorry for the frustration this caused and have addressed the importance of setting clear expectations during calls to avoid similar concerns in the future.
At Prime, we’re committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we’re here to help - on your terms.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for your post. We value all input as it helps us improve and better serve our clients.
At Prime, we take client service and professional conduct seriously, and we always aim for our clients to feel heard and supported after every interaction.
After reviewing our call logs, we agree that the callback wasn’t handled as clearly as it should have been. However, we are pleased to note that you were assisted a few minutes later on the same day. We’re sorry for the frustration this caused and have addressed the importance of setting clear expectations during calls to avoid similar concerns in the future.
At Prime, we’re committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we’re here to help - on your terms.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team