FK
Fridah K

1 reviews | Active since Feb 2016

17 Jan 2017, 16:21

Worst, worst customer service

<p>I had an ACCIDENT in November , to date the claim is still not paid out. I am being sent from pillar to post. My job depends on a car, the reason i signed with this SUCKERS is because i didnt want to be inconvenienced. I am spreading the word to all my friends and family, i will also go to other social media platforms . STAY AWAY from this company. They are the worst... i regret signing with them. Experience is the best teacher , but i will not allow other people to be in the same situation im in now. I hate you PMD...</p>

0
Replies (1)
Prime South Africa
Prime South Africa's reply20 Jan 2017, 13:39
Official

Hello Kgee,

We are sorry to learn of your unfortunate incident which happened in November. Your input regarding your experience with us is highly valued as exceptional client service is important to us.

After conducting a thorough review of all your interactions with our team members it was found that our staff did a great job to keep you informed of all the progress made on your claim.

We do however assure you that we perform our detailed investigations not for the sake of creating unnecessary delays but for the protection of all of our clients and to uphold our promise to them of no premium increases.

Our Claims Department has confirmed that they have already been in contact with you to reassure you that the validation of your claim is near completion.

Kind regards,

The PMD Team