VN
Varsha N
1 reviews | Active since Feb 2020
21 Feb 2025, 21:32
Worst service ever
Terrible service. Don't join pmd! . They will give you cheap parts and not cover the parts you actually had on your vehicle!
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Replies (1)
Prime South Africa's replyOfficial
26 Feb 2025, 15:36Hello Varsha M,
Thank you for your post. It is troubling to hear of your experience as client service is important to us.
Thank you for your post. It is troubling to hear of your experience as client service is important to us.
Rest assured that our policies are constructed in such a way that they ensure our policyholders receive the best possible value, benefits, and service support from us. However, as an industry norm, every policy is subject to certain limitations and exclusions that fall part of the cover afforded thereunder.
A review of your claim shows that the parts you a querying a non factory fitted items which are a standard exclusion under your policy.
Our Market Conduct Team has been in contact with you in providing feedback regarding the matter.
Is it pleasing to know that under comprehensive cover the excess payable when you claim reduces to absolute zero - and in a remarkably short period?
Assuring you of our continued best endeavours.
Kind regards,
The Prim South Africa Team
The Prim South Africa Team
Prime South Africa's reply26 Feb 2025, 15:36
Official
Hello Varsha M,
Thank you for your post. It is troubling to hear of your experience as client service is important to us.
Thank you for your post. It is troubling to hear of your experience as client service is important to us.
Rest assured that our policies are constructed in such a way that they ensure our policyholders receive the best possible value, benefits, and service support from us. However, as an industry norm, every policy is subject to certain limitations and exclusions that fall part of the cover afforded thereunder.
A review of your claim shows that the parts you a querying a non factory fitted items which are a standard exclusion under your policy.
Our Market Conduct Team has been in contact with you in providing feedback regarding the matter.
Is it pleasing to know that under comprehensive cover the excess payable when you claim reduces to absolute zero - and in a remarkably short period?
Assuring you of our continued best endeavours.
Kind regards,
The Prim South Africa Team
The Prim South Africa Team