HD
Harm D
1 reviews | Active since Dec 2024
28 May 2025, 12:39
WORST SERVICE EVER!!
WORST SERVICE EVER!!
6 weeks to repair 2 mags and a shock. They took 5 weeks to place stock orders. No manager EVER availabile take a call nevermind them calling you back. No one cares, you are just a number and they can loose you, they don't care.
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
28 May 2025, 15:59 Dear Harm, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply28 May 2025, 15:59
Official
Dear Harm, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
HD
Harm D's updateReviewer Update
28 May 2025, 16:07You will have to excuse me if I do not hold my breath waiting for a reply. 48 hours does not help me as that is just another corporate brush off technique. If you were serious about service, your claim managers would have called me back this morning already as was promised.
HD
Harm D's update28 May 2025, 16:07
Reviewer Update
You will have to excuse me if I do not hold my breath waiting for a reply. 48 hours does not help me as that is just another corporate brush off technique. If you were serious about service, your claim managers would have called me back this morning already as was promised.
Prime South Africa's replyOfficial
02 Jun 2025, 11:00Hello Harm D,
Thank you for taking the time to share your feedback with us.
We understand how frustrating it must have been to experience delays in the repair process and to feel that your concerns were not prioritised. At Prime, we genuinely care about every client and are committed to providing excellent service and fair outcomes. Your feedback is important to us, and we are actively addressing the issues you have raised.
The repair process involves several steps, including obtaining quotations, approvals, and ordering parts. In this case, there was a delay in receiving the quotation from the panel beater, which impacted the timeline. Our team has since ensured that the necessary parts were ordered, and the manager has been in contact to address your concerns. For further clarity on this matter, our Market Conduct team will be reaching out to you directly.
Prime SA is dedicated to offering value-for-money car insurance products paired with personalised service to make every client feel valued.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply02 Jun 2025, 11:00
Official
Hello Harm D,
Thank you for taking the time to share your feedback with us.
We understand how frustrating it must have been to experience delays in the repair process and to feel that your concerns were not prioritised. At Prime, we genuinely care about every client and are committed to providing excellent service and fair outcomes. Your feedback is important to us, and we are actively addressing the issues you have raised.
The repair process involves several steps, including obtaining quotations, approvals, and ordering parts. In this case, there was a delay in receiving the quotation from the panel beater, which impacted the timeline. Our team has since ensured that the necessary parts were ordered, and the manager has been in contact to address your concerns. For further clarity on this matter, our Market Conduct team will be reaching out to you directly.
Prime SA is dedicated to offering value-for-money car insurance products paired with personalised service to make every client feel valued.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team