1 reviews | Active since Jul 2011
Worst Service ever
I was involved in an accident on the 27th November 2015. I reported the matter and as a precaution phoned them to tow the vehicle to be assessed in order that I would not be penalized due to them claiming I further damaged the car by driving it. They dispatched a towing service (Life Advantage Recovery) and instructed Ferdi the tow truck driver to take the car to their towing yard. It took days for them to send out an assessor and during all this time, I was the 1 making follow ups because no one informed me of the status nor progress of my claim. The agent I was assigned Eva Phologolo is totally unprofessional. I had a shouting match with her when I got frustrated and angry & I was referred to Caroline who supposedly was her Line Manager but turned out to be quite useless after giving me false promises. I suspect she just passed me to another agent and they played good cop/bad cop with me. Now some 10-11 days later of the car being stored, I was informed to go & collect my car. I requested a letter stating whether they deem it ok for driving which I havent received. When I went to collect my car I was slapped with a R3078 bill & another agent Noni said I had canceled my insurance
Client service is extremely important to us we sincerely appreciate the time you have taken to bring your concern to our attention.
After having conducted a thorough review of all your interactions with our team members we found that both Eva and her line manager Caroline were professional and provided full and accurate information.
As you are aware whilst your claim in terms of our total loss product had not been successful your claim for towing and storage will be considered by our reimbursive Towing Extension Benefit in terms of which we still have not received your towing and storage invoice, as requested.
Nonetheless Marichen from our Claims Department will continue to work closely with you until your claim is finalised.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Client service is extremely important to us we sincerely appreciate the time you have taken to bring your concern to our attention.
After having conducted a thorough review of all your interactions with our team members we found that both Eva and her line manager Caroline were professional and provided full and accurate information.
As you are aware whilst your claim in terms of our total loss product had not been successful your claim for towing and storage will be considered by our reimbursive Towing Extension Benefit in terms of which we still have not received your towing and storage invoice, as requested.
Nonetheless Marichen from our Claims Department will continue to work closely with you until your claim is finalised.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team