1 reviews | Active since Jul 2025
Worst Service ever!
I am writing to formally express my deep dissatisfaction and anger regarding the handling of my claim, which was approved on 2 May.
The necessary headlight for my vehicle was only ordered on 10 May, and I was informed it would be delivered by 20 June. That deadline passed without delivery. I escalated the issue on 23 June, and was promised the part would arrive by 30 June. Once again, the part was not delivered, and I am now being told to wait another 24 to 48 hours for feedback due to a morning meeting in the handler department.
This is completely unacceptable and shows a blatant disregard for customer service and urgency. My vehicle has been out of service far longer than reasonable for a claim that was approved nearly two months ago. The lack of communication, missed deadlines, and continued delays are beyond frustrating—they are unprofessional. And worst part they will put you on hold for over 30mins!! And don't get back to you when they realise your airtime was finished..
Thank you for sharing your concerns. We understand the frustration caused by delays and communication challenges. Please know that we’re actively resolving the issue with your vehicle’s headlight. The part has been sourced and will soon be delivered to the repairer, who will contact you to ensure it meets your satisfaction before completing the repairs.
For updates, our complaints team is here to assist. At Prime SA, we’re committed to fair outcomes, excellent service, and set premiums that stay fixed for 24 months.
Kind regards,
The Prime SA Team
Thank you for sharing your concerns. We understand the frustration caused by delays and communication challenges. Please know that we’re actively resolving the issue with your vehicle’s headlight. The part has been sourced and will soon be delivered to the repairer, who will contact you to ensure it meets your satisfaction before completing the repairs.
For updates, our complaints team is here to assist. At Prime SA, we’re committed to fair outcomes, excellent service, and set premiums that stay fixed for 24 months.
Kind regards,
The Prime SA Team