PM
Penny M
1 reviews | Active since Sept 2020
08 Sept 2025, 16:39
Worst service ever
The worst service ever. My car has been booked in for repairs it's 3 weeks now nothing is happening. The panel beater is complaining about them they don't want to authorise for the parts if they do they don't do all of them, they must be begged yet i am paying every month. I am using uber every day and it's very expensive what they telling me is that they still waiting for the parts for 3 weeks really. Even the consultant i was talking to Sinelisiwe i am asking her what's happening and she's laughing i could hear her voice maybe it's funny to her.
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
11 Sept 2025, 07:09Dear Penny , we are sorry to hear about your experience and thank you for bringing it to our attention. We will acknowledge your complaint in writing within 48. Kind regards, the Prime SA team.
Prime South Africa's reply11 Sept 2025, 07:09
Official
Dear Penny , we are sorry to hear about your experience and thank you for bringing it to our attention. We will acknowledge your complaint in writing within 48. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
11 Sept 2025, 10:06Dear Penny M,
Thank you for taking the time to share your experience with us. We value all feedback as it helps us improve our service delivery.
At Prime, we prioritise swift authorisation for accident-related repairs. While the repair process can sometimes face delays due to factors like parts availability, our focus remains on ensuring your vehicle receives the best possible care.
Our Market Conduct Team will be in touch shortly with a detailed update on your case.
We understand how challenging it can be to be without your car. That’s why we offer an optional Car Hire Benefit to help you stay mobile while repairs are underway.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply11 Sept 2025, 10:06
Official
Dear Penny M,
Thank you for taking the time to share your experience with us. We value all feedback as it helps us improve our service delivery.
At Prime, we prioritise swift authorisation for accident-related repairs. While the repair process can sometimes face delays due to factors like parts availability, our focus remains on ensuring your vehicle receives the best possible care.
Our Market Conduct Team will be in touch shortly with a detailed update on your case.
We understand how challenging it can be to be without your car. That’s why we offer an optional Car Hire Benefit to help you stay mobile while repairs are underway.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team