Worst Service

Been a PMD client for over a year, my monthly premium of R1580 is always paid on time. Had an accident on th 18th of March on the N3 just after Warden on my way to JHB. That is where my problems started with PMD. Strike 1 : Car was Towed to Bethlehem, and I was left there to find my way back home , despite asking for assistance from them. I ended up hitch-hiking my way back. Strike 2 , person assisting with organising curtesy car went on leave without completing my booking, I had to waste my airtime , to get rental car people to make booking and also get the car. Strike 3 : Got a call saying my claim has been approved and the car will be repaired in Auto-Magic Pietermaritburg which is closer to where I live. They also sent an email confirming that. That was last week Monday 24th March. Today I followed up to find out progress and was told by the person taking my call that the car will be repaired in Perfect Car Panelbeaters Bethlehem , which is not something that was communicated to me. I asked to speak to the claim administrator, person taking the call did not want to put me through, but said they will escalate this to her. Was told I will be called back before close of business day today Monday 31st March , but that did not happen. My concern now is the rental car duration is going to expire , and I will be left with no car to use. I am really dissappointed in PMD, this level of service is shocking for a client who is paying such high premium. I will seek legal advise from my lawyers as I cannot accept such treatment. Please render the service I am paying for. FYI the claim administrator I am told is Khanyisile Shabalala.