KM
Katleho M
1 reviews | Active since Sept 2019
27 Sept 2019, 17:44
Worst service
I am paying for a Mercedes Benz that I don't have... Thanks to this ****ed up... Worst service you could ever have.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
30 Sept 2019, 07:38Dear Katleho M,
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's reply30 Sept 2019, 07:38
Official
Dear Katleho M,
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's replyOfficial
01 Oct 2019, 17:13Dear Katleho M
Thank you for alerting us to your unease regarding your unsuccessful claim.
We pride ourselves on the unprecedented lengths to which we go to ensure that our clients fully understand the products that they purchase. A thorough review of the purchase conversation shows that our dedicated New Business Professional provided you with a commendable explanation of the different cover commencement options available to you. At the time of your claim, cover had not commenced.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply01 Oct 2019, 17:13
Official
Dear Katleho M
Thank you for alerting us to your unease regarding your unsuccessful claim.
We pride ourselves on the unprecedented lengths to which we go to ensure that our clients fully understand the products that they purchase. A thorough review of the purchase conversation shows that our dedicated New Business Professional provided you with a commendable explanation of the different cover commencement options available to you. At the time of your claim, cover had not commenced.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team