1 reviews | Active since Sept 2017
Worst Service
My name is Nyameko Njoli. I submitted my claim to the insurance company claims division a long time ago. I was told the time it takes to process a claim was 5 to 30 days. Throughout, I have had to call every week in order to get an update. I have been dealing with a claims consultant called Robben who has been lying about updates from day 1. From week 1, he has been saying that he is done. Now, he says, there's been a delay with getting the police report for weeks. Now that they have exceeded the 30 day period, they say this was a misunderstanding since this period is communicated as just an average. Now, I have escalated the matter and I'm being told there are further procedures to be done. No one knows what they are. Robben says getting the police report is part of the procedures, my rebuttal is that this police report was being requested from day 1, how can it be further procedures.
Dear Njoliny,
Thank you for bringing your concern to our attention.
Your enquiry has been forwarded to our Client Representation Department for immediate attention.
A thorough investigation will be conducted and we undertake to provide preliminary feedback by 22 September 2017.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Dear Njoliny,
Thank you for bringing your concern to our attention.
Your enquiry has been forwarded to our Client Representation Department for immediate attention.
A thorough investigation will be conducted and we undertake to provide preliminary feedback by 22 September 2017.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Dear Njoliny,
We sincerely apologise for any perceived unwillingness to entertain your claim, whilst it was still being investigated.
Given the unique nature of our insurance product, we are exposed to a higher than usual amount of risk. On occasion, where the information received is incomplete or ambiguous, it may mean that further clarification is needed.
Nonetheless, we have received confirmation from our Claims Team that the validation of your claim has been finalized. We are pleased that the final decision therein will be made shortly and the outcome will be communicated to you.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Dear Njoliny,
We sincerely apologise for any perceived unwillingness to entertain your claim, whilst it was still being investigated.
Given the unique nature of our insurance product, we are exposed to a higher than usual amount of risk. On occasion, where the information received is incomplete or ambiguous, it may mean that further clarification is needed.
Nonetheless, we have received confirmation from our Claims Team that the validation of your claim has been finalized. We are pleased that the final decision therein will be made shortly and the outcome will be communicated to you.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team