TM
Tshalenji M
1 reviews | Active since Sept 2021
07 Sept 2021, 09:16
Worst service
I'm very disappointed and disgusted by the serve that prime meridian is giving to me. My car was written off on and a decision was made that claim would be approved. Since then I get no contact or any update unless I call now. After a month I get told that I must pay for the license disk only to find out that the car was not cleared . This found out after going back and forth with you on why u haven't made the payment. There is zero communication on your side yet you continue to debit your instalment for a car that is in your possession which you failed to do your job. Now I'm spending money going up and down and you are not even apologizing you say u escalate what is it that takes you a month to escalate. Really disappointed
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Replies (4)0
Replies (4)
Prime South Africa's replyOfficial
07 Sept 2021, 09:41Dear Tshalenji M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply07 Sept 2021, 09:41
Official
Dear Tshalenji M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
TM
Tshalenji M's updateReviewer Update
07 Sept 2021, 09:45I hope you finish the whole process in two days coz you have everything on your desposal how do you explain the incompetence of collecting the car at VIS and not clearing it and how do you explain your process of collecting 1document at a time
TM
Tshalenji M's update07 Sept 2021, 09:45
Reviewer Update
I hope you finish the whole process in two days coz you have everything on your desposal how do you explain the incompetence of collecting the car at VIS and not clearing it and how do you explain your process of collecting 1document at a time
Prime South Africa's replyOfficial
09 Sept 2021, 16:46 Dear Tshalenji M,
Thank you for your post. All client feedback greatly aid us in our aim to improve our internal processes and to provide great customer service.
We are pleased to note that your claim was approved. There are a few requirements that need to be in place for payment to be made to a client. These are standard industry requirements that have proven to ensure no parties are prejudiced in the payment of claims and may unfortunately take a little longer where a vehicle has been ****** and recovered.
We understand that this is a trying time for you and we confirm that our Claims Team will continue to keep you updated until payment is finalized.
It will no doubt delight you to learn that PMD provides a range of affordable insurance products to accommodate the pocket and needs of everyday South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply09 Sept 2021, 16:46
Official
Dear Tshalenji M,
Thank you for your post. All client feedback greatly aid us in our aim to improve our internal processes and to provide great customer service.
We are pleased to note that your claim was approved. There are a few requirements that need to be in place for payment to be made to a client. These are standard industry requirements that have proven to ensure no parties are prejudiced in the payment of claims and may unfortunately take a little longer where a vehicle has been ****** and recovered.
We understand that this is a trying time for you and we confirm that our Claims Team will continue to keep you updated until payment is finalized.
It will no doubt delight you to learn that PMD provides a range of affordable insurance products to accommodate the pocket and needs of everyday South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
TM
Tshalenji M's updateReviewer Update
21 Sept 2021, 08:45Up to today since we last spoke nothing is happening I'm the one who always contact s you and I'm getting no joy it's over an month all I'm getting is excuses your call center promises to call me back and never does when I call the manager is busy to call I have to hold for 45 minutes using my airtime up to today you are dodging me . You took the car and didn't clear it . Now it's as if I'm at fault when it's your incompetence. Why must I suffer for the incompetence of your staff clearly u are disrespectful and belittling
TM
Tshalenji M's update21 Sept 2021, 08:45
Reviewer Update
Up to today since we last spoke nothing is happening I'm the one who always contact s you and I'm getting no joy it's over an month all I'm getting is excuses your call center promises to call me back and never does when I call the manager is busy to call I have to hold for 45 minutes using my airtime up to today you are dodging me . You took the car and didn't clear it . Now it's as if I'm at fault when it's your incompetence. Why must I suffer for the incompetence of your staff clearly u are disrespectful and belittling