Worst pathetic service under the son

My Name is Mathibedi I am insured with PMD and have been fighting with them about sending relevant authorisations to the service provider they chose to fix my car and everyday you get we have escalated and we will call you back nothing happens and I have to call back and get a manger will call you back when I ask to speak to the manager now no manger id available Thando my claims handler has never called me even after more that 100 complaints I logged by calling them I now have to cancel my children and family s trip which was planned from January and suffer cancellation fees where I booked because they can fix the car in time before Friday and they are not willing to compromise on giving me a courtesy car in the range of my car as I don’t have car hire selected even though the delay is from their end and motor Accident Group Boysen as their service provider so do your self a favour don’t insure with these guys I gave them the benefit of a doubt after I was advised they are one of the worst with service as I work in insurance as well I have spend more than R3000 on airtime calling them calls gets cuts and they don’t even call you back yooooh if this is service I don’t know ***