Worst Insurer PrimeMeridian third party claims

I report an accident with this insurance company and the third party was in the wrong and even admitted liability. I furnished them with all the documentation they requested. I asked them if I am to pay the excess how would you assist and my insurance to recoup the money from the third party to my disappointment I was told that they could not assist. After days of up and down on seeking clarity on the matter I was told in not so many terms to go to hell and that I am to pay the excess or alternatively withdraw the claim and fix my vehicle myself and persue the third party myself. Non the less I withdraw the claim and in the process of perusing the third party myself. It was the worst service I got and handling of my claim was poorly done. This Insurance company will not assist you in anyway they only after premiums and excess but will be never assist you with recouping the money from the third party as it is not their policy.