1 reviews | Active since Jul 2017
Worst insurer
<p>I Lodged a claim with the insurer in the middle of June and it has been over a month with me being in the dark of whether the insurer will pay for accident claim or not. I have to follow up with the insurer to find out on the progress the claim is being made as I do not get sufficient updates from the insurer. I was told by the insurer the claim adjudicating committee takes anything up to 30days to decide on whether they are paying or not! That's 30 days of being in the dark. The service is appalling and there is no reason why the decision should take a whole month to make as the client is inconvenienced and they do not seem to care at all </p>
Hello themba-maluleke,
Your concern is received and noted.
Client service is extremely important to us. We appreciate the feedback you have provided and the time you have taken to bring your concern to our attention.
A review of your interaction with our staff members revealed that we did indeed provide you with regular feedback regarding the progress of your claim using various means of communication.
Notwithstanding the above, our claims department has worked tirelessly to ensure that the validation of your claim was swiftly concluded. We understand that the outcome was provided to you a short while ago.
Kind Regards,
The PMD Team
Hello themba-maluleke,
Your concern is received and noted.
Client service is extremely important to us. We appreciate the feedback you have provided and the time you have taken to bring your concern to our attention.
A review of your interaction with our staff members revealed that we did indeed provide you with regular feedback regarding the progress of your claim using various means of communication.
Notwithstanding the above, our claims department has worked tirelessly to ensure that the validation of your claim was swiftly concluded. We understand that the outcome was provided to you a short while ago.
Kind Regards,
The PMD Team