MR
Michael R
1 reviews | Active since Aug 2017
29 Jun 2021, 21:29
WORST INSURANCE EVER!!
This is the WORST insurance ever!!
I was involved in an accident on the 10th May 2021 and they took my car to their custody as it was badly damaged. To date nothing has happened except that my claim has been approved, whether for write off or repair I don't know, agents keep on telling me they will get back to me every time I make a follow up and they never do. The worst part is they keep debiting me for the insurance even though there is no clear way forward. This is a very bad service to a customer who has been loyal and honoring the payments even during lockdown. I will never recommend them to anyone.
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Replies (2)
Prime South Africa's replyOfficial
29 Jun 2021, 21:42Dear Michael R,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply29 Jun 2021, 21:42
Official
Dear Michael R,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
02 Jul 2021, 12:06Dear Michael R,
Thank you for your post.
At PMD, we understand how trying it is to be without your vehicle and take our responsibility seriously to ensure that you are treated fairly throughout the repair process.
We are surprised to learn of your discontent as we note that the repair status on your vehicle has not changed since communicating it to you at the claim approval stage.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage.
Our system further reflects that you have been updated as much as can be reasonably expected throughout the repair process. Rest assured that our Claims Team will continue to do so until the finalization of your claim.
We are pleased to confirm once more that you can rest easy knowing that our nationwide panel of SAMBRA-approved repairers ensure that your vehicle will receive high-quality repairs and service.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply02 Jul 2021, 12:06
Official
Dear Michael R,
Thank you for your post.
At PMD, we understand how trying it is to be without your vehicle and take our responsibility seriously to ensure that you are treated fairly throughout the repair process.
We are surprised to learn of your discontent as we note that the repair status on your vehicle has not changed since communicating it to you at the claim approval stage.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage.
Our system further reflects that you have been updated as much as can be reasonably expected throughout the repair process. Rest assured that our Claims Team will continue to do so until the finalization of your claim.
We are pleased to confirm once more that you can rest easy knowing that our nationwide panel of SAMBRA-approved repairers ensure that your vehicle will receive high-quality repairs and service.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team