1 reviews | Active since Oct 2018
WORST INSURANCE EVER!!!
This is by far the worst insurance company ever. Please don’t be fooled by the high rating. They encourage their customers to rate them highly for discounts on premiums. When it comes time to claim, they will even ask for a full service record of the vehicle and your bank statement to validate claims. After approving your claim they will send your car to a ***** panel beater. My car was at the panel beater for 3 months waiting on parts. They delivered the incorrect parts. When I finally for the car with the incorrect bumper attached the dash was full of warning lights. I highlighted these things to Prime and I was ignored. I had to spend my own money to get it in a normal condition. It is one year later and I am still waiting for Prime to respond. One of their rude consultants even told me that they had called BMW and the correct bumper was sent when you can see from the inspection pictures and the ones I sent that there is clearly a difference. I would have been better off without insurance to be honest than to rely on prime.
Thank you for your post.
We pride ourselves on providing world-class client service at every interaction.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that the correct parts are sourced.
Our internal Market Conduct Department will contact you to provide you with more detailed feedback.
We are pleased to re-confirm that unlike with many other insurers, with Prime the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period.
We are assuring you of our best-continued endeavors on your behalf.
Kind Regards,
The Prime SA Team
Thank you for your post.
We pride ourselves on providing world-class client service at every interaction.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that the correct parts are sourced.
Our internal Market Conduct Department will contact you to provide you with more detailed feedback.
We are pleased to re-confirm that unlike with many other insurers, with Prime the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period.
We are assuring you of our best-continued endeavors on your behalf.
Kind Regards,
The Prime SA Team