PS
Pieter S
1 reviews | Active since Jun 2018
24 Jul 2024, 16:49
WORST INSURANCE EVER...
Worst insurance ever....declined my claim...say the damage was pre exsisting....i will not recomend them to any one...the lady that called me talked all.over me did not give me a opertunity to talk...i will not recomemd them to any one ever...i waste my time and money with them...
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
25 Jul 2024, 08:31Dear Pieter
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply25 Jul 2024, 08:31
Official
Dear Pieter
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
30 Jul 2024, 07:33Dear Mr. Smit
Thank you for your post. We value all feedback as we continuously strive to improve our service.
At Prime SA (previously known as PMD), we take immense pride in paying all valid claims and in ensuring that all claims are validated in line with transparency and fairness.
While it is true that the purpose of insurance is to protect one in the event of an incident, it is also true that such coverage is only provided on the condition that a driver keeps to the policy terms and conditions.
A review of the claim confirms that your claim was approved, and the outcome was communicated to you on 26 July 2024.
It is most comforting to know that Prime has a Market Conduct Team dedicated to ensuring the fair treatment of all customers in every single interaction.
Assuring you of our best-continued endeavors on your behalf.
Kind Regards,
The Prime SA Team
Prime South Africa's reply30 Jul 2024, 07:33
Official
Dear Mr. Smit
Thank you for your post. We value all feedback as we continuously strive to improve our service.
At Prime SA (previously known as PMD), we take immense pride in paying all valid claims and in ensuring that all claims are validated in line with transparency and fairness.
While it is true that the purpose of insurance is to protect one in the event of an incident, it is also true that such coverage is only provided on the condition that a driver keeps to the policy terms and conditions.
A review of the claim confirms that your claim was approved, and the outcome was communicated to you on 26 July 2024.
It is most comforting to know that Prime has a Market Conduct Team dedicated to ensuring the fair treatment of all customers in every single interaction.
Assuring you of our best-continued endeavors on your behalf.
Kind Regards,
The Prime SA Team