bB
bmngubane B

1 reviews | Active since Dec 2016

07 Dec 2016, 11:22

Worst insurance ever

<p>My sister was involved in a car accident in September and immediately submitted a claim to Prime Meridian. They did all the assessments and her car was written off. Since then there hasn't been any progress. It has been almost three months now nothing is happening. Whe she phones them they tell here that they are still busy with investigations. They don't even have the guts to keep her informed of any progress, every time she has to phone them to find out. Their policy says that you get compensated within 30 days which is an absolute lie.</p> <p> </p> <p>If you are thinking of taking a car insurance stay away from Prime Meridian, the are the bad news. How can a claim take 3 months to process? And on top of that there is no communication. This means there are days when they don't even bother doning anything about the claim. Their service is really poor. I remember one of my colleague had the same problem 4 years ago, within 2 weeks claim process was completed and his insurance company paid out. If you want to have a peace of mind don't take Prime Meridian insurance.</p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Prime South Africa
Prime South Africa's reply12 Dec 2016, 09:36
Official

Hello Michael Ngubane,

Thank you for bringing your concern to our attention and we apologise for the perceived delay in processing your sister’s claim.

Due to the unusual nature of your sister’s accident, an in-depth investigation has been carried out. In addition, it took some time for us to receive all of the documentation required for the investigation process.

A member of our Client Representation Department will provide your sister with a detailed update regarding her claim.

Should you have any further queries, you are welcome to contact us directly.

Kind regards,

The PMD Team