TN
Tlou N
1 reviews | Active since Oct 2023
07 Mar 2025, 13:26
Worst insurance ever
I took my car to Automatic in mid rand after inspection paid R12000 access and according to the service the total repair amount is R17000 took the car there on the 18th of February even today they haven't received parts from the insurance to start with the process, I need my R12000 paid back today and going there to fetch my car how can a light take so long to be taken out
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
07 Mar 2025, 14:29Dear Tlou ,we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply07 Mar 2025, 14:29
Official
Dear Tlou ,we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
12 Mar 2025, 10:56Hi Tlou N
Thank you for sharing your experience with us.
We understand how frustrating it can be to face delays in getting your claims processed and your vehicle repaired. After looking into your situation, we found that the delays were caused by part availability, which is solely in the supplier's control.
We’re happy to let you know that the necessary parts for your vehicle have now arrived, and the repair work is currently in progress. Our team is working closely with the repair shop to ensure that everything is finished as quickly and smoothly as possible.
Also, one of our team members from the Market Conduct Department will reach out to you soon to discuss your concerns and offer any extra help you might need.
At Prime, we take pride in providing affordable insurance products along with a personal touch that makes you feel like part of our family. We are dedicated to earning back your trust and ensuring that your experience reflects our commitment to quality.
Your feedback is crucial in helping us improve and deliver the excellent service you deserve.
Best regards,
The Prime Team
Prime South Africa's reply12 Mar 2025, 10:56
Official
Hi Tlou N
Thank you for sharing your experience with us.
We understand how frustrating it can be to face delays in getting your claims processed and your vehicle repaired. After looking into your situation, we found that the delays were caused by part availability, which is solely in the supplier's control.
We’re happy to let you know that the necessary parts for your vehicle have now arrived, and the repair work is currently in progress. Our team is working closely with the repair shop to ensure that everything is finished as quickly and smoothly as possible.
Also, one of our team members from the Market Conduct Department will reach out to you soon to discuss your concerns and offer any extra help you might need.
At Prime, we take pride in providing affordable insurance products along with a personal touch that makes you feel like part of our family. We are dedicated to earning back your trust and ensuring that your experience reflects our commitment to quality.
Your feedback is crucial in helping us improve and deliver the excellent service you deserve.
Best regards,
The Prime Team