AJ
Alzain J

1 reviews | Active since Jul 2014

30 Jun 2017, 22:26

Worst Insurance Company Ever... ONE BIG ****

<p>I had an accident reversing my car out the driveway into the street, gave way for my puppy running behind the car, and side mirror was damaged against the boundary wall, been with Prime Meridian Direct for a while, never missed a premium, when I called to claim, it took PMD 8 months to deal with my claim, so 8 months since the accident, I received a call and I was told my claim has been rejected due to the fact that the accident didnt happen on a national road.</p> <p> </p> <p>What a bunch of BS!!! So if you stay in a complex, estate, farm or whatsoever where your yard is big and you make an accident on your way out, you wont be covered. The PMD grow where your cover grows with each premium paid, doesnt work if the accident didnt happen on a national road.</p> <p> </p> <p>This is a perfect example for paying a company for nothing.</p> <p> </p> <p>If i had to rate this company it will definitely get a minus 5 stars, definitely the worst insurance company.</p>

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Replies (1)
Prime South Africa
Prime South Africa's reply06 Jul 2017, 17:20
Official

Hello Alzain

Client Service is extremely important to us and we sincerely appreciate the time you have taken to bring your concern to our attention.

We value hearing from our policyholders as we continuously strive to improve our service.

Although we do understand your distress regarding the outcome of your claim, we are obliged to apply our policy terms and conditions for the benefit of all of our policyholders.

Our Client Representation Department will contact you in order to provide you with a formal response containing a detailed explanation pertaining to the nature of the cover you selected as well as the outcome of your claim.

Assuring you of our continued best endeavours on your behalf.

The PMD Team