VM
Vishen M
1 reviews | Active since Sept 2019
30 Nov 2021, 04:57
Worst insurance company ever
Hi PMD.
I am gutted by your service and I regret taking out my policy with this company.
Yesterday at 8pm my vehicle switched off on the middle of the road.
I started to panic then I realised I have you guys and you offer me 24 hours road side assistance, only to find out the number I have dialed is not in service.
This really concerns me because my entire families life were in danger and these are the reasons we take out these polices.
I am definitely going to make this company famous for what you guys did to me.
Below is a screen shot I used from the app to call which.
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
30 Nov 2021, 07:57Dear Vishen M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply30 Nov 2021, 07:57
Official
Dear Vishen M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
VM
Vishen M's updateReviewer Update
30 Nov 2021, 08:38I chose you guys due to your friendly and helpful consultants.
I never knew the service is so terrible.
I took this cover for emergencies. Last night was really scary and honestly I never expected this
I never knew the service is so terrible.
I took this cover for emergencies. Last night was really scary and honestly I never expected this
VM
Vishen M's update30 Nov 2021, 08:38
Reviewer Update
I chose you guys due to your friendly and helpful consultants.
I never knew the service is so terrible.
I took this cover for emergencies. Last night was really scary and honestly I never expected this
I never knew the service is so terrible.
I took this cover for emergencies. Last night was really scary and honestly I never expected this
Prime South Africa's replyOfficial
03 Dec 2021, 15:18Dear Vishen M,
Thank you for taking the time to bring your concern to our attention. It is troubling to hear of your experience as the safety of our clients are of utmost importance to us.
At PMD we always do all in our power to ensure that our clients have the correct emergency numbers readily available and take pride in the knowledge that our Mobile App, website, SMS and email communication provide these at a click of a button.
Our Market Conduct Team has been alerted to your experience and will contact you shortly for more information so that we may investigate this rare occurrence.
PMD prides itself on providing a range of innovative motor insurance products and services, depending on exactly what you need, that are affordable and offer a reduce-to-zero excess. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply03 Dec 2021, 15:18
Official
Dear Vishen M,
Thank you for taking the time to bring your concern to our attention. It is troubling to hear of your experience as the safety of our clients are of utmost importance to us.
At PMD we always do all in our power to ensure that our clients have the correct emergency numbers readily available and take pride in the knowledge that our Mobile App, website, SMS and email communication provide these at a click of a button.
Our Market Conduct Team has been alerted to your experience and will contact you shortly for more information so that we may investigate this rare occurrence.
PMD prides itself on providing a range of innovative motor insurance products and services, depending on exactly what you need, that are affordable and offer a reduce-to-zero excess. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team