AN
Ashley N
1 reviews | Active since Jan 2019
22 Jul 2020, 11:20
Worst insurance company. Don't use them
My vehicle was ****** on the 1st July 2020. I put a claim through and 3 weeks later they phoned me to tell me that my claim was rejected due to investors report. There was no valid reasons given to me on why investigator rejected my claim. I have asked Pmd to send through valid reasons and they have failed to do so. This is a useless and ****** company. I advise people not to take out an insurance with this company. This company needs to close down. They are a bunch of *******. I tried to get hold of the director of the company Darren Venter but er he doesn't ever take your calls nor returns it. The manager at the company is another idiot. Please people don't use this company. You will be let down
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Replies (2)
Prime South Africa's replyOfficial
22 Jul 2020, 11:57Dear Ashley N,
Thank you for your post.
Our Market Conduct Team will be providing you with preliminary feedback within 48 hours.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your post.
Our Market Conduct Team will be providing you with preliminary feedback within 48 hours.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply22 Jul 2020, 11:57
Official
Dear Ashley N,
Thank you for your post.
Our Market Conduct Team will be providing you with preliminary feedback within 48 hours.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your post.
Our Market Conduct Team will be providing you with preliminary feedback within 48 hours.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
24 Jul 2020, 15:05Dear Ashley N,
We appreciate the time you have taken to raise your dissatisfaction.
Our aim is to provide world-class service to our policyholders during every interaction. It saddens us to hear that the service you received failed to impress.
Due to the circumstances relating to your incident, and in the interest of public policy, we are unable to admit your claim and our decision remains unchanged. As you are aware, our Market Conduct Team has already sent you a detailed correspondence explaining the outcome of your claim.
It will no doubt reassure you to be reminded that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply24 Jul 2020, 15:05
Official
Dear Ashley N,
We appreciate the time you have taken to raise your dissatisfaction.
Our aim is to provide world-class service to our policyholders during every interaction. It saddens us to hear that the service you received failed to impress.
Due to the circumstances relating to your incident, and in the interest of public policy, we are unable to admit your claim and our decision remains unchanged. As you are aware, our Market Conduct Team has already sent you a detailed correspondence explaining the outcome of your claim.
It will no doubt reassure you to be reminded that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team