DM
Daisy M
1 reviews | Active since Feb 2024
15 Feb 2024, 17:40
Worst insurance company
I have received the worst customer service from the company. My claim was denied. I don’t understand what was the reason for me for paying the insurance if they failed to assist me with my claim. On top of that they send me a message telling me that I have to fetch my car from the storage within 10 days and I am the one responsible for paying the storage money. I will never recommend the insurance to anyone.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
16 Feb 2024, 08:50Dear Daisy
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply16 Feb 2024, 08:50
Official
Dear Daisy
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
20 Feb 2024, 11:19 Dear Daisy M.
We appreciate the opportunity to address your inquiry as we are committed to providing an ever-improving standard of client service at every interaction.
At PMD, we take immense pride in paying all valid claims and in ensuring that all claims are validated in line with transparency and fairness.
Whilst it is true that the purpose of insurance is to protect one in the event of an accident, it is also true that such cover is only provided on the condition that a driver keeps to the policy terms and conditions.
We have received your complaint from the office of the Ombudsman of Short-Term Insurance (OSTI) regarding this very same matter. In these instances, we are required to direct all communication through the OSTI’s office and are obliged to await the findings of the OSTI which we shall of course respect.
You will be pleased to hear that PMD has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We appreciate the opportunity to address your inquiry as we are committed to providing an ever-improving standard of client service at every interaction.
At PMD, we take immense pride in paying all valid claims and in ensuring that all claims are validated in line with transparency and fairness.
Whilst it is true that the purpose of insurance is to protect one in the event of an accident, it is also true that such cover is only provided on the condition that a driver keeps to the policy terms and conditions.
We have received your complaint from the office of the Ombudsman of Short-Term Insurance (OSTI) regarding this very same matter. In these instances, we are required to direct all communication through the OSTI’s office and are obliged to await the findings of the OSTI which we shall of course respect.
You will be pleased to hear that PMD has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply20 Feb 2024, 11:19
Official
Dear Daisy M.
We appreciate the opportunity to address your inquiry as we are committed to providing an ever-improving standard of client service at every interaction.
At PMD, we take immense pride in paying all valid claims and in ensuring that all claims are validated in line with transparency and fairness.
Whilst it is true that the purpose of insurance is to protect one in the event of an accident, it is also true that such cover is only provided on the condition that a driver keeps to the policy terms and conditions.
We have received your complaint from the office of the Ombudsman of Short-Term Insurance (OSTI) regarding this very same matter. In these instances, we are required to direct all communication through the OSTI’s office and are obliged to await the findings of the OSTI which we shall of course respect.
You will be pleased to hear that PMD has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We appreciate the opportunity to address your inquiry as we are committed to providing an ever-improving standard of client service at every interaction.
At PMD, we take immense pride in paying all valid claims and in ensuring that all claims are validated in line with transparency and fairness.
Whilst it is true that the purpose of insurance is to protect one in the event of an accident, it is also true that such cover is only provided on the condition that a driver keeps to the policy terms and conditions.
We have received your complaint from the office of the Ombudsman of Short-Term Insurance (OSTI) regarding this very same matter. In these instances, we are required to direct all communication through the OSTI’s office and are obliged to await the findings of the OSTI which we shall of course respect.
You will be pleased to hear that PMD has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team