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Jade F

1 reviews | Active since Oct 2017

08 Aug 2019, 16:41

Worst Insurance Company

I logged a claim with Prime Meridian Direct on the 16th of July for an accident I was involved in on the 14th of July 2019. A drunk driver drove into me from behind, causing me to collide with the car infront of me. Police, perimedics, tow trucks arrived on the scene and did what they needed to do. PMD has still not completed my claim because the driver who drove into me gave incorrect details. He was locked up by police that night and there is a case pending. I have supp**** insurance with all information I have (statement, pictures etc.), so did the driver I collided with. They called me today to advise they are still waiting for details on the drunk driver because they cannot validate the claim without it. I've had no car for almost a month. This is the worst experience I have ever had with an insurer.

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Replies (2)
Prime South Africa
Prime South Africa's reply12 Aug 2019, 16:01
Official
 
 
Dear  Jade F,


Thank you for your post. 

We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.

We promise to give you preliminary feedback no later than 2 working days from today.

Assuring you of our continued best endeavours on your behalf.

The PMD Team. 
Prime South Africa
Prime South Africa's reply20 Aug 2019, 11:31
Official
Dear Jade F, 

 

Thank you for taking the time to review our service and for the valuable feedback you have provided.

 

We're truly sorry that you have found the process challenging and assure you this was never our intention. To the contrary, all of us at PMD are committed to continuously improve our internal processes with the aim of providing world-class client service.

 

Our Claims Department has however confirmed that the validation of your claim has been finalised and has been submitted for final decision. One of our claims technicians will be in contact with you shortly to provide you with the final outcome of your claim shortly.

 

Unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to zero - and in a remarkably short period of time.

 

Assuring you of our best continued endeavours on your behalf. 

 

Kind regards,

 
The PMD Team