nN
natalie N
1 reviews | Active since Jun 2025
08 Jul 2025, 11:06
worst insurance and dont return calls
still waiting for feedback on parts, wrong and outstand parts on my claim but they always tell you to hold on for parts department but then cut your call and never return the information you require. stressfull and traumatizing experience that doesnt look like any solution soon.
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
08 Jul 2025, 12:55Dear Natalie, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply08 Jul 2025, 12:55
Official
Dear Natalie, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
11 Jul 2025, 09:24Hello Natalie N,
Thank you for bringing your concerns to our attention and for sharing your experience with us.
We understand how frustrating and stressful it can be to face delays and challenges in resolving your claim. At Prime SA, we are committed to ensuring that every client receives the service they deserve, and we take your feedback seriously.
Your parts have been delivered and repairs are underway. Our Market Conduct Team will be in contact with you shortly to provide further updates and address any remaining concerns. Rest assured, we are actively working to resolve this matter as quickly as possible.
At Prime SA, we pride ourselves on offering personalised, budget-friendly insurance solutions while striving to deliver exceptional service to all our clients.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for bringing your concerns to our attention and for sharing your experience with us.
We understand how frustrating and stressful it can be to face delays and challenges in resolving your claim. At Prime SA, we are committed to ensuring that every client receives the service they deserve, and we take your feedback seriously.
Your parts have been delivered and repairs are underway. Our Market Conduct Team will be in contact with you shortly to provide further updates and address any remaining concerns. Rest assured, we are actively working to resolve this matter as quickly as possible.
At Prime SA, we pride ourselves on offering personalised, budget-friendly insurance solutions while striving to deliver exceptional service to all our clients.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply11 Jul 2025, 09:24
Official
Hello Natalie N,
Thank you for bringing your concerns to our attention and for sharing your experience with us.
We understand how frustrating and stressful it can be to face delays and challenges in resolving your claim. At Prime SA, we are committed to ensuring that every client receives the service they deserve, and we take your feedback seriously.
Your parts have been delivered and repairs are underway. Our Market Conduct Team will be in contact with you shortly to provide further updates and address any remaining concerns. Rest assured, we are actively working to resolve this matter as quickly as possible.
At Prime SA, we pride ourselves on offering personalised, budget-friendly insurance solutions while striving to deliver exceptional service to all our clients.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for bringing your concerns to our attention and for sharing your experience with us.
We understand how frustrating and stressful it can be to face delays and challenges in resolving your claim. At Prime SA, we are committed to ensuring that every client receives the service they deserve, and we take your feedback seriously.
Your parts have been delivered and repairs are underway. Our Market Conduct Team will be in contact with you shortly to provide further updates and address any remaining concerns. Rest assured, we are actively working to resolve this matter as quickly as possible.
At Prime SA, we pride ourselves on offering personalised, budget-friendly insurance solutions while striving to deliver exceptional service to all our clients.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
nN
natalie N's updateReviewer Update
11 Jul 2025, 09:40parts have not been delivered this is false information to make it seem like you are resolving the problem to the public
nN
natalie N's update11 Jul 2025, 09:40
Reviewer Update
parts have not been delivered this is false information to make it seem like you are resolving the problem to the public