KS
Kyle S
1 reviews | Active since Jun 2018
06 Aug 2019, 19:59
worst insurance
worst company ever logged a claim last week and claim was rejected cause my bumper bash happened on the pavement entering my yard and pmd says that is not a public road so is the pavement part of my private property I never knew this they are full of lies and the worst insurance company with worst exclusions ever don't cover things that happen on private property that means if someone tries to ***** my car fromy yard and damages it it won't be covered what's the use of paying for an insurance that doesnt cover and reject claims
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Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
07 Aug 2019, 10:40Dear Kyle S,
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback no later than 2 working days from today.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's reply07 Aug 2019, 10:40
Official
Dear Kyle S,
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback no later than 2 working days from today.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's replyOfficial
08 Aug 2019, 12:52Dear Kyle S,
We sincerely appreciate the time you have taken to bring your distress to our attention. As exceptional client service is important to us, we value your feedback.
At PMD we pride ourselves on the lengths we go to ensure our policyholders fully understand the product at purchase stage. A detailed review of the purchase conversation conducted with you confirmed that our tele-assistant did an exceptional job of explaining all of the policy benefits and terms to you. During the conversation you were informed about the product that you selected; the terms and conditions afforded under the cover were brought to your attention. Our Market Conduct Team will provide you with further clarity regarding the outcome of your claim.
You no doubt remember that unlike many other insurers, with PMD’s comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,The PMD Team
We sincerely appreciate the time you have taken to bring your distress to our attention. As exceptional client service is important to us, we value your feedback.
At PMD we pride ourselves on the lengths we go to ensure our policyholders fully understand the product at purchase stage. A detailed review of the purchase conversation conducted with you confirmed that our tele-assistant did an exceptional job of explaining all of the policy benefits and terms to you. During the conversation you were informed about the product that you selected; the terms and conditions afforded under the cover were brought to your attention. Our Market Conduct Team will provide you with further clarity regarding the outcome of your claim.
You no doubt remember that unlike many other insurers, with PMD’s comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,The PMD Team
Prime South Africa's reply08 Aug 2019, 12:52
Official
Dear Kyle S,
We sincerely appreciate the time you have taken to bring your distress to our attention. As exceptional client service is important to us, we value your feedback.
At PMD we pride ourselves on the lengths we go to ensure our policyholders fully understand the product at purchase stage. A detailed review of the purchase conversation conducted with you confirmed that our tele-assistant did an exceptional job of explaining all of the policy benefits and terms to you. During the conversation you were informed about the product that you selected; the terms and conditions afforded under the cover were brought to your attention. Our Market Conduct Team will provide you with further clarity regarding the outcome of your claim.
You no doubt remember that unlike many other insurers, with PMD’s comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,The PMD Team
We sincerely appreciate the time you have taken to bring your distress to our attention. As exceptional client service is important to us, we value your feedback.
At PMD we pride ourselves on the lengths we go to ensure our policyholders fully understand the product at purchase stage. A detailed review of the purchase conversation conducted with you confirmed that our tele-assistant did an exceptional job of explaining all of the policy benefits and terms to you. During the conversation you were informed about the product that you selected; the terms and conditions afforded under the cover were brought to your attention. Our Market Conduct Team will provide you with further clarity regarding the outcome of your claim.
You no doubt remember that unlike many other insurers, with PMD’s comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,The PMD Team
KS
Kyle S's updateReviewer Update
12 Sept 2019, 12:01I last received feedback on the 8th of August today is the 12 September and there was no feedback given to me this is teribble service due to this I have cancelled my policy with yourl and repaired my vehicle at my own cost once again this is absolute terrible service
KS
Kyle S's update12 Sept 2019, 12:01
Reviewer Update
I last received feedback on the 8th of August today is the 12 September and there was no feedback given to me this is teribble service due to this I have cancelled my policy with yourl and repaired my vehicle at my own cost once again this is absolute terrible service