SM
Sashen M
1 reviews | Active since Jul 2024
30 Jul 2024, 09:13
Worst experience with Prime
Worst experience I have had with any insurance company. my Vehicle was sitting at the panel beaters for 4 Months, Prime gave me false information and updates abut my car. They sent the wrong part to the Panale beaters. After picking my Vehicle up I ad to take my vehicle back to the panel beaters 5 times to correction on the work. I tried contacting Prime to deal with the panel beaters that they chose. Customer care at Prime promised that Bryan will call me back to resolve but he failed to numerous times. Because my vehicle was so called repaired Bryan and the Prime team did not care about the after effects. I will never promote Prime and I am changing the insurance company. Complete headache dealing with them.
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Replies (4)0
Replies (4)
Prime South Africa's replyOfficial
30 Jul 2024, 12:39Dear Sashen
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply30 Jul 2024, 12:39
Official
Dear Sashen
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
SM
Sashen M's updateReviewer Update
30 Jul 2024, 15:13that is what yourl kept on telling me when i called numerous times. you may check my call log records and Bryan has failed to return my calls. Extremely poor work ethic from Prime which yyourl do not care about the after marks of the claim.
SM
Sashen M's update30 Jul 2024, 15:13
Reviewer Update
that is what yourl kept on telling me when i called numerous times. you may check my call log records and Bryan has failed to return my calls. Extremely poor work ethic from Prime which yyourl do not care about the after marks of the claim.
Prime South Africa's replyOfficial
05 Aug 2024, 10:08 Hello Sashen M,
Thank you for your post. Prime South Africa prides itself on providing world-class client service at every interaction.
We are delighted that you have been contacted. The Claims Department has confirmed that they are doing their utmost to ensure that your query gets resolved as soon as possible. You will be kept informed about how the repairs are progressing.
Our internal Market Conduct Department will contact you to give you more detailed feedback on the matter.
We are pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period.
Assuring you of our best-continued endeavours on your behalf.
Kind Regards,
The Prime South Africa Team
Thank you for your post. Prime South Africa prides itself on providing world-class client service at every interaction.
We are delighted that you have been contacted. The Claims Department has confirmed that they are doing their utmost to ensure that your query gets resolved as soon as possible. You will be kept informed about how the repairs are progressing.
Our internal Market Conduct Department will contact you to give you more detailed feedback on the matter.
We are pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period.
Assuring you of our best-continued endeavours on your behalf.
Kind Regards,
The Prime South Africa Team
Prime South Africa's reply05 Aug 2024, 10:08
Official
Hello Sashen M,
Thank you for your post. Prime South Africa prides itself on providing world-class client service at every interaction.
We are delighted that you have been contacted. The Claims Department has confirmed that they are doing their utmost to ensure that your query gets resolved as soon as possible. You will be kept informed about how the repairs are progressing.
Our internal Market Conduct Department will contact you to give you more detailed feedback on the matter.
We are pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period.
Assuring you of our best-continued endeavours on your behalf.
Kind Regards,
The Prime South Africa Team
Thank you for your post. Prime South Africa prides itself on providing world-class client service at every interaction.
We are delighted that you have been contacted. The Claims Department has confirmed that they are doing their utmost to ensure that your query gets resolved as soon as possible. You will be kept informed about how the repairs are progressing.
Our internal Market Conduct Department will contact you to give you more detailed feedback on the matter.
We are pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period.
Assuring you of our best-continued endeavours on your behalf.
Kind Regards,
The Prime South Africa Team
SM
Sashen M's updateReviewer Update
08 Oct 2024, 12:11Thank you to PMD team and especially Bryan for assisting and resolving my issue. All work done was done correctly and to my expectations.
SM
Sashen M's update08 Oct 2024, 12:11
Reviewer Update
Thank you to PMD team and especially Bryan for assisting and resolving my issue. All work done was done correctly and to my expectations.